Get more from you Google Apps investment and empower your end users to learn and use Google Apps quickly and effectively. With fixed fee and per-user fee options, we offer a range of annual and short-term support solutions designed and tailored to meet your needs and your budget.
We can answer your questions and help your users, for an affordable hourly fee. We deliver support by phone, email, or web billed with a one-hour minimum and quarter hour increments.
Your IT team is your front line of support. Cumulus Global provides the depth and technical expertise they need.
Our Admin Support Package provides your IT Team with unlimited access to our support team via phone, email, and web.
More than answering questions, we will initiate web meetings and support sessions as needed to answer questions, demonstrate solutions, and provide the one-to-one guidance and training that improves the effectiveness of your IT team.
For project work and other complex support issues, your IT team can request and schedule off-hour support sessions without incurring any additional fees.
The Premium Support Package includes all of the services and features of our Admin support Package, and more.
With our Premium Support Package, you also benefit from Tier 2 End User Support. By phone, email, or web form, your IT team can refer end user questions and issues directly to Cumulus Global's support team.
One referred, our team will work directly with your end users to answer questions, demonstrate steps, discuss alternatives, solve problems, and provide the one-to-one assistance that improves your end users' ability to use Google Apps.
Beyond business hours, your IT team can request that we schedule end user support sessions after hours and on weekends.
Knowledge Portal: Cumulus Global provides your users with a customized private Google Site in which they can learn more about Google Apps.
The portal is setup to present Google Apps as the service relates to your business. The portal includes FAQs based on your users' questions and recordings of training events
Train the Trainer Services: Cumulus Global can help educate your IT team, application managers, and leaders so that they can train and educate end users themselves.
End User Education and Training: Cumulus Global offers a range of end user education and training options.
In addition to the integrated, self-paced, online courses from Boost eLearning, our customized webinars, and Web Office Hour programs provide affordable options that help ensure a smooth transition.
Google Apps Support Services Data Sheet