Can Unified Communications Improve Productivity?

Summarizing a study by SIS International Research, ChannelWeb is reporting that the greatest communications pain point for SMBs is waiting for information. The study defined “waiting for information” as the time it takes to reach someone to pass along information or get an answer. More interesting facts from the study: On average, 70 percent of […]

Is Consolidation in Online Backups Beginning?

PC Magazine is reporting that HP is discontinuing its online backup services, known as Upline. Without any public press release from HP, customers have received notice of the service termination and will be receiving full refunds.While generally regarded as a slick service, Upline had significant service quality issues.This announcement follows Yahoo’s announcement that the Yahoo […]

Improved Interface for Attachments in Gmail

Google has release two nice improvements for attachments in Gmail. You can now: Select and attach multiple files from the same folder simultaneously See the upload progress of your files

Google’s Gmail Outage in Perspective

Tuesday Morning, from about 4:00 am to 7:00 am EST, many users could not access Gmail through the web interface. For Google Apps Premier Edition users, the impact appears to have been only the web access — IMAP access was working from our iPhones and we could still generate calendar updates and invites, site invites […]

GMail / GTalk Phishing Scam

ZDnet is reporting a phishing scam targeting users of Gmail and Gtalk services. The scam provides an “account termination” warning and asks users to click a link to a fake site that asks for login credentials. What to do? NEVER give your login credentials to fix an “account problem” Run Google Apps Premier Edition and […]

CNNMoney.com Discovers Web Conferencing

When the mainstream media reports on a technology trend, is the trend over? Let’s hope not. In a stroke of industry insight, CNNMoney.com is reporting that “Web Conferencing Booms”. The article gives case studies and pricing for Citrx GoTo Meeting and GoTo Webinar services (both great services), while taking a few jabs at Cisco WebEx […]

VMware Clouds Their Vision

As widely reported and covered in this ChannelWeb article, VMware is promoting a cloud computing strategy with the potential to integrate internal clouds and vendor clouds. A few thoughts: Is an “internal cloud” really a “cloud”, or just an traditional data center abstracted across virtual servers and resources? Are you getting full benefit from your […]

Gartner Recommends Buying Google Apps from a Reseller

In a publication titled “Google Apps Reseller Channel Puts ‘Feet’ on the Street”, Gartner recommends companies purchase Google Apps through the reseller channel. “Procure GAPE via the reseller channel and drive toward acost plus price, which could potentially reduce the overall GAPE price byalmost 20%.” With bundled implementation, migration, and integration services, Gartner identifies qualified […]

Levels of Cloud Computing

“Cloud Computing”, as a term, is quickly becoming a catch-all term for any service available over the Internet. This post from the vendor Rightscale provides a great definition of the three basic levels of Cloud Computing.

Hamilton Beach Blends Savings with Gmail

Reviewing newsletters, I ran across an interesting article from TechTarget in mid-January. Hamilton Beach Brands made the case for moving from an in-house email solution to Google Apps Premier Edition. With a large IT staff, they managed the project in-house, buying direct for Google. For many SMB’s, reseller expertise can speed the planning, implementation, and […]

Helpful Hint: Google Apps Contacts

Do you have duplicate contacts? Select the contacts and use the “merge these contacts” link.

Incremental Features Address Security Concerns

In a feature enhancement for Google Apps Premier Edition in January, Google greatly enhanced security with the addition of new administrative features.Administrators can now: Set minimum and maximum password length requirements for their users View visual indicators of the strength of their users’ passwords With these features, administrators can now better implement password requirements in […]

Spreadsheets and Forms Get A Boost

The following new features are available in Google Spreadsheets: A mobile-friendly view with filtering, sorting and row-by-row editing The ability to define attributes of a cell and require that input meets those data validation rules, improving how spreadsheets can be used to gather and manage data A form summary page with information about completed responses, […]

Google Calendar User Interface Upgrade

Last week, Google added five new User Interface improvements and features to Google Calendars (all editions): Collapsable screen area for all-day events Ability to add Google Docs files to events Streamlined settings for sharing, unsharing and deleting calendars New ‘Save and send emails’ option for new events Better accessibility with improved support for screen readers […]

Previewing the Print Preview Feature

In early February, Google announced a new Print Preview feature for Google Apps (all editions). For those familiar with Google’s nearly flawless PDF generation capabilties, the preview function looks familiar. In fact, Google is using the PDF engine to provide the Print Preview, with a helpful index of page thumbnails as well. If you haven’t […]

Google “gets it” with Groups

Google Apps Premier Edition has been update with new email list features. As importantly the provisioning APIs available to qualified resellers makes it easier to use these features. Google Apps email lists are now called “groups” Admins can now set permissions to determine who can send to each group: Group owners Group members Domain members […]

Verdict Out on ActiveSync and Google

In “Google Time”, the availability of ActiveSync for calendar and contact synchronization with iPhone, Windows Mobile, and other PDA’s is old news (announced on 09-Feb-2009). Currently, the team at Horizon is prepping our contacts and calendars so that we can fully test the new features. The big caveat is that starting up ActiveSync replaces all […]

If Microsoft Resellers Don’t Like Licensing Options …

If Microsoft’s resellers don’t like the licensing options available to small and mid-size businesses (SMB’s), why should you? Yesterday, ChannelWeb (A CMP Publication) reported that Microsoft was mulling over changes to its SMB volume licensing programs, again. This is just another salvo in the ongoing debate over licensing complexity championed by David Schrag and other […]

Pundits Mix, Match, and Misunderstand Google’s Enterprise Solutions

On February 11, Keith Ferrell posted a blog entry at bMighty.com entitled Google Apps: Right For The Small Business Buck? (And Does Google Even Want Your Bucks?). In the article, Mr. Ferrell confuses the market positioning of Google’s Message Encryption Service, part of the Google Apps Security and Compliance Suite, with Google Apps Premier Edition […]

More Offline Features

Google Apps Premier Edition offline (Beta!) now includes offline, read-only access to your calendar.This represents another example of the continuous, incremental development and improvement strategy behind Google products and services.