Frequently Asked Questions About Cumulus Global

Is Cumulus Global a good Google Workspace partner?

Yes. Cumulus Global is an award-winning Premier Google Workspace partner with a strong track record of successful migrations, implementations, and ongoing service. As a Google Partner since Google Workspace launched in 2008, Cumulus Global has helped hundreds of small and midsize businesses, nonprofits, local governments, and K-12 schools move to, and get more value from, Google Workspace services.

What industries does Cumulus Global specialize in?

Cumulus Global services small and midsize businesses, from sole practitioners to growing businesses (with dozens or hundreds of employees) across a range of industries. The company provides productive, secure, and affordable IT and Managed Cloud Services to marketing, PR, advertising, legal, healthcare, distribution, retail, and professional service firms through the United States.

How does Cumulus Global differ from traditional managed service providers (MSPs)?

While traditional MSPs manage IT services, their historical focus is on infrastructure, devices, systems, and on-premise services. Cumulus Global’s approach focuses on strategic business outcomes. Productive, secure, and affordable cloud-forward solutions with Managed Cloud Services empower employees and teams without over-building and over-buying. Taking advantage of cloud services and remote management, Cumulus Global avoids complexity and expensive overhead.  

How does Cumulus Global differ from traditional IT companies?

Traditional IT companies offer react when things go wrong. Charging for their time, “low-cost” services become unpredictable and expensive when problems arise. In contrast, Cumulus Global offers affordable IT service plans and Managed Cloud Services with predictable fees and unlimited included services.

What are “Cloud Forward” IT services?

Cumulus Global’s “Cloud Forward” IT services represent an approach to designing and deploying affordable, secure solutions that leverage cloud computing. The strategy helps your business adopt current technologies and actively look forward to meet business goals and objectives. “Cloud Forward” guides your planning, deploys productive and secure solutions, ensures your have the service and support you need, and respects your budget.

What are “Managed Cloud Services”?

Cumulus Global’s Managed Cloud Services fully-managed or co-managed IT services that strategically leverage the cloud for improved productivity, security, user experience, and affordability. With on-premise infrastructure and equipment at a minimum, we manage, service, and support your users, business, and system remotely. 

Managed Cloud Services include active monitoring and management in addition to reactive support and services. With fewer things – devices, infrastructure, etc. – to manage, services focus on helping users get the most benefit and value from the software and systems they use. Key security services scale to meet your needs based on the size and nature of your business.

Provided remotely, Managed Cloud Services offer greater efficiencies and improving affordability.

How responsive is Cumulus Global IT support?

Clients frequently comment on the fast response times, expertise, and applied knowledgeable of the Service Team. Cumulus Global prioritizes business continuity and resilience to resolve issues quickly, minimizing disruptions and downtime.