On Monday, Nov 14th, Google announced a significant expansion of its support services for Google Apps.
Google now provides 24 x 7 phone support to small, medium, and large Google Apps for Business customers for all issues affecting the core services. Customers may also receive support from Google Apps experts via Google’s web-based support portal, online help forms, and online help center.
These services further augment and support the customized support, training, and related services offered by Cumulus Global and other Google Apps Authorized Resellers.
The expanded support services is one more in a continuing list of service and product enhancements designed to address business owners’ and IT directors’ concerns about moving to Google Apps and cloud computing. Other recent changes include SLA and up-time improvements, as well as enhancements such as unthreaded email and read receipts in Gmail, and a scheduled release process.