The global COVID-19 pandemic drove innovation and modernization at unprecedented speed and scale within government. Constituents expected, and needed, a resilient and responsive government.
Quick action was need to build remote work infrastructures from the ground up, develop public self-service applications, and transition traditional in-person services to virtual. The innovations helped agencies foster inclusive engagement, greater accessibility, and more equitable delivery of government services.
Two states — Maryland and Wyoming — demonstrate how governments can build on what they’ve learned during the pandemic. Using Google Workspace to leverage consumer-driven applications to improve enterprise security, business continuity, organizational collaboration, and the constituent experience. Resilient and responsive government is achievable with the right infrastructure, systems, and applications.
Read the full study from Government Technology now to learn more.
