AI in Google Workspace – Slides

/in

Gemini AI in SlidesGoogle Workspace is a comprehensive and secure platform that empowers organizations to be more productive, collaborative, and creative. This series explores the power of AI built within Google Workspace across each of the workspace apps. In this post, we cover AI in Slides.

AI in Slides

Google Slides are a collaborative tool for communicating ideas. Gemini AI in Slides helps bring your presentations to life. Create visually stunning unique images, generate new slides, get help writing slides content and talk tracks, and catch up with quick summaries.

Here are 5 Gemini features in Slides you should know:

Generate Slides and Presentations
  • Use Gemini AI to transform ideas into slides and full presentations. 
  • Start your presentation from scratch by giving the AI a prompt or describing your presentation in a few sentences. 
  • Gemini will generate an outline and a first draft of slides, complete with titles, bullet points, and even suggested layouts.
Generate Images
  • Gemini AI in Slides uses advanced image generation models (like Imagen 3) to create original images directly within your presentation. Describe the image you need and the AI will generate it. Create unique visuals without searching for stock photos.
Summarize Presentations
  • Get up to speed quickly with automatic presentation summaries provided by Gemini in the side panel of Slides.
Generate Speaker Notes
  • AI in Slides can assist in creating speaker notes for individual slides and can provide an executive summary for your entire presentation. You get clear talking points quickly and efficiently.
Design Suggestions and Customization
  • Gemini AI suggests visually appealing layouts and designs for your slides and with a consistent and professional look. 
  • Transform a plain block of text into a more structured format like a timeline or a diagram.

And More …

You can also use Gemini AI within Slides for …

Contextual Content Creation
  • Gemini in Slides can reference your existing Google Drive files (PDFs, Docs, etc.) or even Gmail emails to help you generate new slides or extract relevant information.
Remove Image Backgrounds
  • This feature allows you to easily remove the background from images you’ve added to your slides, making it simpler to integrate visuals seamlessly into your design.
Rewrite/Summarize Text
  • Gemini AI helps you refine your slide content. Select text and ask the AI to rewrite it for conciseness, to expand on a point, or to change the tone. 
  • You can also use Gemini AI in Slides to summarize longer blocks of text into digestible bullet points for your slides.

We Will Help

At Cumulus Global, our priority is ensuring that you have productive, secure, and affordable managed cloud services. We work to ensure that you get the most value from the IT and cloud services you need and want, without overspending, to best support your business objectives.

Unsure of where to start? Check out our IT Assessment or schedule a meeting with a Cloud Advisor. We will help you adapt while keeping your IT services secure and cost-effective.

About the Author

Allen Falcon is the co-founder and CEO of Cumulus Global.  Allen co-founded Cumulus Global in 2006 to offer small businesses enterprise-grade email security and compliance using emerging cloud solutions. He has led the company’s growth into a managed cloud service provider with over 1,000 customers throughout North America.

Managed Cloud or Traditional IT Services: Pros and Cons

/in

Managed Cloud ServicesIT Services for small and midsize businesses have evolved over the years. The technologies and IT systems we use are more capable and complex. We face new and ongoing challenges related to collaboration and security. Our IT is a critical component of our business infrastructure. 

The management and support of our information technology and services need a more sophisticated approach to match our business and technology needs. Traditional IT services have their Pros and Cons. Managed Cloud Services offer new opportunities, especially for smaller businesses.

Traditional IT Services

Traditional IT services fall into two main categories: Break-Fix and Managed Services.

Break-Fix

As the name implies Break-Fix is a reactive service. When you have a question or problem, you call for assistance. You pay an hourly or per-incident rate or use a bank of prepaid hours. 

Pros

  • Break-Fix is often affordable, particularly if your IT systems are relatively new and stable. If you have few or occasional problems, you only pay for the services you need.

Cons

  • Break-Fix is reactive. When something goes wrong, your business is likely disrupted until your IT resource can respond, diagnose, and correct the issue.
  • Your costs are unpredictable. 
    • A problem may be a quick-fix or may require significant time to research and resolve.
    • Most break-fix firms charge more per hour or per incident for emergency and off-hours services.
  • You are more likely to have problems. You are not paying your IT firm to monitor your systems and services. You are not likely to identify issues before they become problems that disrupt your business.
  • Impact of disruptions. Beyond the cost of the fix, disruptive ITproblems impact your business in other ways.
    • You may not be able to respond to customers or meet client expectations
    • Your cashflow can suffer if you are unable to invoice or process receivables
    • Your reputation may suffer if you are seen as unreliable
  • Conflicting Interests. While no reputable IT firm wants their clients to have problems, break-fix IT firms rely on service and support calls for their revenue. 
Managed Services

Managed Services provide a wide range of IT administration, management, and support services for a set monthly fee.  Often positioned as a full or partial outsourcing of your IT services, Managed Services provide an active approach to IT services.  Managed Service Providers (MSPs) actively monitor and manage your environment to prevent problems that can disrupt your business. 

Pros

  • Managed Services are proactive. MSPs will focus on best-practice configuration, administration, and security to prevent and mitigate problems.
  • Your costs are predictable. Most MSPs will charge a fixed monthly fee for the set of services they provide. MSPs typically base fees on the number of devices, services, and systems/applications they manage and support.
  • You are less likely to have problems. Good MSPs will identify and address issues before they become disruptive problems.
  • Your MSP is aligned with your interests. MSPs do better when their clients have fewer problems that require intervention. The business model for MSPs relies on efficiencies and economies of scale. Fixing problems is more costly than preventing them, so good MSPs focus on prevention.

Cons

  • Costs. Managed Services appear to cost more than break-fix services.
    • Monthly fees can range from $150 to over $250 per user per month. While this is a budgetary issue for many, and for small businesses in particular, the benefits of well-managed IT services will outweigh the costs.
    • Many MSPs require clients to migrate to a standard set of systems and components. Replacing network and systems infrastructure can add significant costs to the onboarding process.
  • Access. To obtain their economies of scale, most MSPs focus on businesses with 20 or more employees. Very small businesses (VSBs) – those with fewer than 20 people, solopreneurs, and solo practitioners often struggle to access MSPs and their services.

Managed Cloud Services

Managed Cloud Services are similar to Managed Services, but focus on cloud-based services to better meet the needs of small and midsize businesses. While Managed Services focus on your IT “things” – computers, servers, networks, etc., Managed Cloud Services focus on your people – the tools they need to succeed in their roles.

While Managed Cloud Service Providers (MCSPs) will still monitor, manage, and support your technology infrastructure, computers, and on-site systems, our focus is moving as much as possible to the cloud. Reducing on-premise systems dramatically reduces the resources we need to support your business, allowing us to meet your IT needs more cost-effectively.

Pros

  • Your costs are lower. Leveraging cloud services simplifies your IT environment and reduces the resources needed to support your business. Monthly charges for Managed Cloud Services often run 30% or more below traditional managed services.
  • Your costs are predictable. You will pay a fixed monthly fee for Managed Cloud Services based on the scope of services provided.
  • You have fewer problems and disruptions. Leveraging cloud-based solutions reduces the number of things that can have problems. Providing business resiliency and continuity with cloud solutions is more cost-effective.
  • Better access to services. MCSPs leverage cloud solutions to achieve economies of scale that enable affordable services for SMBs, VSBs, and sole practitioners.
  • Your MCSP is aligned with your interests. MCSPs do better when you do better. 

Cons

  • Reliance on vendors. Your MSCP cannot fix a Microsoft 365 outage or issue. With some cloud solutions, your alternatives may be limited. Even so, cloud outages are typically shorter in duration than local IT issues and are not bound by the availability of parts or technicians for on-site work. 

How Does Cumulus Global Help?

At Cumulus Global, our priority is ensuring that you have productive, secure, and affordable Managed Cloud Services, Cloud Forward IT Service and Support, and Security CPR™ Managed Security services.  We focus on how your IT services can best help your business thrive and grow without overspending.

Schedule a meeting with a Cloud Advisor to discuss your challenges, needs, and priorities.  We will help you assess, plan, and execute the right IT services for your business and your budget.

About the Author

Allen Falcon is the co-founder and CEO of Cumulus Global.  Allen co-founded Cumulus Global in 2006 to offer small businesses enterprise-grade email security and compliance using emerging cloud solutions. He has led the company’s growth into a managed cloud service provider with over 1,000 customers throughout North America.

AI in Google Workspace – NotebookLM

/in

Gemini AI in NotebookLMGoogle Workspace is a comprehensive and secure platform that empowers organizations to be more productive, collaborative, and creative. This series explores the power of AI built within Google Workspace across each of the workspace apps. In this post, we cover AI in NotebookLM

AI in NotebookLM

NotebookLM is a research and learning assistant, powered by Gemini, that helps you navigate and understand your information more effectively. Its responses are accurate, relevant, and tailored to the specific context of your inquiry.

Here are 4 Gemini features in NotebookLM you should know:

Source Grounding
  • NotebookLM bases its responses solely on the sources you provide (e.g., PDFs, Google Docs, website URLs, YouTube videos, audio files). This significantly reduces “hallucinations” and ensures the AI’s output is directly relevant to your material. Every response is accompanied by citations, allowing you to easily verify the information against your original sources.
Audio Overviews/Podcast Generation
  • Use NotebookLM to transform your source material into an engaging audio “podcast” with two AI hosts discussing the content. This allows for “listening and learning on the go” and can help in digesting complex information in a more accessible format. With interactive mode, you can “join” the conversation and ask questions of the AI hosts.
Precise Question Answering
  • NotebookLM can understand nuances in your questions. It’s like having a helper who can instantly recall specific details from a vast library of information and give you relevant answers to different types of questions, however simple or complex they may be.
Conversational AI for Deeper Understanding
  • Interact with your uploaded sources via chat interface. Ask direct questions about your documents, explore connections between different sources, or even ask the AI to explain complex concepts in simpler terms. Gemini AI in NotebookLM acts as a personalized research assistant, helping you delve deeper into your material.

And More …

You can also use Gemini AI within NotebookLM for …

Intelligent Summarization and Information Extraction

NotebookLM excels at summarizing complex documents and extracting key information. You can generate:

  • Overviews/Briefing Docs: High-level summaries for quick digestion.
  • FAQs: Automatically generated frequently asked questions based on your content.
  • Timelines: Capture sequential information contained within your documents.
  • Study Guides:  Create study materials, including short-answer questions, answers, and glossaries.
Idea Generation and Content Creation 

Beyond summarization and Q&A, NotebookLM assists with creative tasks and content generation.

  • Brainstorm new ideas based on your research.
  • Generate scripts, outlines, or other structured content from your notes.
  • Receive suggestions for improving your writing style or structure.

We Will Help

At Cumulus Global, our priority is ensuring that you have productive, secure, and affordable managed cloud services. We work to ensure that you get the most value from the IT and cloud services you need and want, without overspending, to best support your business objectives.

Unsure of where to start? Check out our IT Assessment or schedule a meeting with a Cloud Advisor. We will help you adapt while keeping your IT services secure and cost-effective.

About the Author

Allen Falcon is the co-founder and CEO of Cumulus Global.  Allen co-founded Cumulus Global in 2006 to offer small businesses enterprise-grade email security and compliance using emerging cloud solutions. He has led the company’s growth into a managed cloud service provider with over 1,000 customers throughout North America.

Microsoft Recall: Tool or Trouble?

/in

Windows RecallWindows 11 now includes Recall, a productivity feature that lets you search and find information you have previously seen on your screen. Like most productivity tools, increased capabilities and benefits come with new risks to consider.

What is Windows Recall?

Windows Recall takes a snapshot of your screen every few seconds and when your screen content changes. Contextual information derived from the screenshots is saved as well. You can use an explorable timeline or semantic-powered search to find the content you remember having seen.

Pre-Requisites

In order to use Recall, you PC must meet stringent technical requirements, including:

  • A certified Copilot+ PC that meets the Secured-Core Standard and includes a 40 TOPs Neural Processing Unit (NPU).
  • At least 8 logical processors, 16GB RAM, and 256 GB of local storage

In addition, you must 

  • Enable Device Encryption or BitLocker to encrypt local storage
  • Enroll in Windows Hello Advanced Sign-in Security with at least one biometric sign-in option for physical device security

Is Recall Secure?

Recall relies on several security measures.

  • The data is stored locally on your computer and is NOT shared with Microsoft or any other parties.
  • You must be able to log in securely to your local machine
  • Your local storage must be encrypted
  • You can ask Recall to filter out automatically filter out information that may be sensitive
  • You can manually block specific websites from being captured in snapshots
What are the Risks?

Recall can capture account information, passwords, and other sensitive information. 

A cyber attacker with access to your device and identity can access and exfiltrate the information.

What Should You Do?

Our recommended best practice is to disable Recall by policy.

If, however, you want your team to be able to use Windows Recall, set the following policies:

  • Limit your exposure by limiting:
    • The amount of time that snapshots can be saved on the local disk
    • The amount of local storage available for snapshots
  • Create a list of websites and apps that will be filtered from snapshots
    • Include any and all internal systems with sensitive, protected, or confidential information

In addition, you should have security protections in place to minimize the risk of user account breaches and compromises. In line with our Security CPR™ model and managed security services, we recommend these protections include:

  • Enhanced email threat protection against email-based cyber attacks
  • Nex-Gen endpoint protection
  • Multi-Factor Authentication enforces for all systems and applications with sensitive data (preferably all systems and apps)
  • Data Loss Prevention (DLP) for managing access and permissions to applications and data, including information within Microsoft 365 and Google Workspace

How Can Cumulus Global Help?

At Cumulus Global, our priority is ensuring that you have productive, secure, and affordable managed cloud services. We work to ensure that you do not overspend on services and to focus your IT dollars on the capabilities and services you need.

Check out our IT Assessments and schedule a meeting with a Cloud Advisor. We will help you adapt while keeping your IT services secure and cost-effective.

About the Author

Allen Falcon is the co-founder and CEO of Cumulus Global.  Allen co-founded Cumulus Global in 2006 to offer small businesses enterprise-grade email security and compliance using emerging cloud solutions. He has led the company’s growth into a managed cloud service provider with over 1,000 customers throughout North America.

AI in Google Workspace – Sheets

/in

Gemini AI in Sheets

Google Workspace is a comprehensive and secure platform that empowers organizations to be more productive, collaborative, and creative. This series explores the power of AI built within Google Workspace across each of the workspace apps. In this post, we cover AI in Sheets.

AI in Sheets

Google Sheets is a spreadsheet and data analysis tool built for ease of use and collaboration. Using Gemini AI in Sheets, you can build spreadsheets, summarize your data, generate formulas, and improve your data skills.Gemini in Sheets helps you build more effective and efficient sheets.

Here are 3 Gemini features in Sheets you should know:

 

Create Tables
  • Gemini in Sheets helps you build contextually relevant, formatted, and styled spreadsheets in a snap. 
Create Formulas
  • You can ask Gemini to create formulas for you, combining and nesting functions for your desired results.  
Summarize Spreadsheet Data
  • Gemini in Sheets will automatically summarize the data in your spreadsheet. You gain a better understanding of your data, creating actionable information. You can also ask Gemini questions about the summary for deeper insights.

And More …

With Gemini AI in Sheets, you can also …

  • Build and enhance spreadsheets using content in other files and your emails.
  • Use prompts to edit your sheets with actions such as adding checkboxes or dropdowns, applying conditional formatting, and sorting data.

You can ask Gemini to create formulas for you, combining and nesting functions for your desired results.  

Summarize Spreadsheet Data

Gemini in Sheets will automatically summarize the data in your spreadsheet. You gain a better understanding of your data, creating actionable information. You can also ask Gemini questions about the summary for deeper insights.

And More …

With Gemini AI in Sheets, you can also …

  • Build and enhance spreadsheets using content in other files and your emails.
  • Use prompts to edit your sheets with actions such as adding checkboxes or dropdowns, applying conditional formatting, and sorting data.

We Will Help

At Cumulus Global, our priority is ensuring that you have productive, secure, and affordable managed cloud services. We work to ensure that you get the most value from the IT and cloud services you need and want, without overspending, to best support your business objectives.

Unsure of where to start? Check out our IT Assessment or schedule a meeting with a Cloud Advisor. We will help you adapt while keeping your IT services secure and cost-effective.

About the Author

Allen Falcon is the co-founder and CEO of Cumulus Global.  Allen co-founded Cumulus Global in 2006 to offer small businesses enterprise-grade email security and compliance using emerging cloud solutions. He has led the company’s growth into a managed cloud service provider with over 1,000 customers throughout North America.

Leadership Thoughts: Noteworthy Blog Posts – May ’25

/in ,

As small business owners and leaders, you carry the responsibility for the direction and success of your business.  And while Cumulus Global provides managed cloud services and Cloud Forward IT service and support that help you thrive and grow, we understand your responsibilities are broader than just IT.  Here is a curated list of blog posts from trusted experts and thought leaders that we hope will inform and inspire.

Vision

Business and IT Strategy 

  • Save or Spend? IT Decisions for Turbulent Times
    • Radical changes in government policies, along with unpredictable tariffs and trade policies, create a level of economic uncertainty that impacts our business decisions. Across all aspects of our businesses, including IT services, is it time to save or spend?
    • Allen Falcon, Cumulus Global Blog

Leadership

  • Engaging Generation Z in the Workplace
    • Generation Z (Gen Z) accounts for a growing percentage of the global workforce. However, many individuals in this demographic feel disengaged or disempowered in the workplace. This article explains how engaging Gen Z is important for organizations, outlines challenges employers face in these efforts and provides tips on engaging this demographic in the workplace.
    • Chrystine Heier, Sullivan Benefits

Legal

  • Sue the Bastard! … I Think
    • When it comes to reviews, businesses have a strong incentive push for 5 stars. For instance, an increase of one star on a Yelp review can lead to a 5-9% increase in business revenue, according to a Harvard Business School study. But what if the review is not a true reflection of the company? 
    • Daniel Batterman, Esq. at Lipresti Law

Human Resources

Marketing

  • Marketing Through Challenging Times
    • In today’s rapidly changing world, marketing strategies that resonate on a deeper, more authentic level are crucial. As a business owner or marketer, adjusting your narrative to align with current events, while maintaining authenticity, can significantly impact both your audience engagement and your own mental well-being.
    • Kristi Mitchell, Marketing Uncomplicated

Social Media

  • Should I Be Using Threads for My Business?
    • Given the immense popularity and potential of this microblog-style social media app, you might be wondering if Threads is worth exploring for promoting your organization. So today, I wanted to take a minute to outline some key highlights about the platform and offer my thoughts on how you can evaluate its suitability for your needs.
    • Nicole Porter, Monomoy Social Media

Productivity

  • Gen AI Prompt Engineering
    • You don’t need to be a data scientist or a machine learning engineer – everyone can write effective gen AI prompts. This 60+ Google whitepaper goes beyond “prompting 101” and dives deep into advanced prompt engineering with Gemini AI and for large language models (LMMs) in general.
    • Cumulus Global Library, May 2025
  • Slash Email Time by 50%: Must-Have AI Tools
    • Those constant incoming messages can weigh us down and make it tough to stay productive. When your inbox is overflowing, it’s hard to know where to start or what to prioritize. Plus, the urge to respond right away can pull our focus away from those bigger, long-term projects that really matter. But this can all change! With the right email management tools powered by AI, your inbox is transformed from a daily hassle to a simple task you can easily handle.
    • Mike Grossman, Mike Grossman Consulting, LLC

Wellness

  • Boosting Your Mental Health Daily
    • Mental Health Awareness Month is observed every May to help break the stigma and support people living with mental health conditions. Mental health is always there; your state continually changes depending on resources and challenges. Focusing on maintaining or  improving your mental health is important, so here are five ways to boost your mental health on a daily basis.
    • Chrystine Heier, Sullivan Benefits

Cybersecurity

  • Why Not Prevent AI Data Breaches?
    • To state the obvious, AI data breaches and leaks will damage your business. Even sharing sensitive or protected information internally will cause problems. Less obvious is the fact that you have already shared information that should not be shared. You should expect that private, sensitive, and protected information in Google Workspace or Microsoft 365 is already accessible to your AI tools. Now is the time to prevent AI data breaches.
    • Cumulus Global Blog, May 2025

Help us keep the ideas flowing. As a thought leader, if you have any blog posts that you want to share, please let us know.

AI in Google Workspace – Docs

/in

AI in Google Docs

Google Workspace is a comprehensive and secure platform that empowers organizations to be more productive, collaborative, and creative. This series explores the power of AI built within Google Workspace across each of the workspace apps. In this post, we cover AI in Docs

AI in Docs

Google Docs is an editor built for collaboration. Using simple prompts, Gemini AI in Docs helps you create professional, stylized, and structured documents with images, tables, and more. Get help refining your content, see the latest summary of your work, and ask questions to improve and finalize your document. Gemini in Docs can help you build better docs.

Here are 3 Gemini features in Docs you should know:

Create Your Doc

Gemini in Docs lets you build a stylized, structured document using content in Drive from a single prompt. Gemini in Docs helps you transform your long-form document with cover images, in-line images, stylized text, tables, and more.

Create an Image

Create unique inline and cover images with Gemini in Docs. Personalize your documents, add your branding, or elevate promotional content. With Gemini in Docs, you can also apply different styles, such as photography or watercolor.

Help You Write

Gemini in Docs can help you write. Use Gemini in Docs to:

  • Brainstorm
  • Create an outline
  • Build your first draft
  • Fix grammar and punctuation
  • Help adjust the length and/or tone of your content.

And More …

Gemini in Docs can reference files from your Drive and Shared Drives when generating responses in Docs. You can also summarize files from Drive and emails from Gmails. Access to your content empowers Gemini to help you create and refine. 

We Will Help

At Cumulus Global, our priority is ensuring that you have productive, secure, and affordable managed cloud services. We work to ensure that you get the most value from the IT and cloud services you need and want, without overspending, to best support your business objectives.

Unsure of where to start? Check out our IT Assessment or schedule a meeting with a Cloud Advisor. We will help you adapt while keeping your IT services secure and cost-effective.

About the Author

Allen Falcon is the co-founder and CEO of Cumulus Global.  Allen co-founded Cumulus Global in 2006 to offer small businesses enterprise-grade email security and compliance using emerging cloud solutions. He has led the company’s growth into a managed cloud service provider with over 1,000 customers throughout North America.

AI in Google Workspace – Meet

/in

AI in Meet

Google Workspace is a comprehensive and secure platform that empowers organizations to be more productive, collaborative, and creative. This series explores the power of AI built within Google Workspace across each of the workspace apps. In this post, we cover AI in Meet.

AI in Meet

Google Meet offers business-grade video and voice conferencing designed to enhance collaboration. Gemini AI in Meet takes care of the details, enabling you to focus on participating instead of meeting management and logistics. Beyond providing a smarter meeting experience, Gemini in Met can help you look and sound your best.

Here are 4 Gemini features in Meet you should know:

Take Notes
  • In addition to generating a transcript, Gemini in Meet will automatically take notes during a meeting.
  • While a transcript captures every word spoken, notes provide a summary of discussions, highlight key points, and identify action items.
  • Notes offer a great way to share information from meetings with others and to help create minutes. Notes are placed in a Doc and save it to your Drive. Gemini also notifies you on Gmail for quick access to your notes.
Captions with Real-Time Translation
  • Gemini in Meet provides real-time captions and can translate captions into more than 65 languages, breaking down language barriers and helping everyone feel included.
Adaptive Audio
  • You can join hybrid meetings without conferencing hardware or rooms.
  • Attendees can use their laptops in any space. Gemini AI in Meet will synchronize microphones and speakers to avoid echoes, feedback, or distortion.
Show and Tell
  • Gemini in Meet includes tools to enhance your appearance and audio, with lighting and look adjustments and audio filtering/noise cancellation.

After the Meeting …

  • Gemini in Meet can create summaries of key points and identify action items. You can create custom summaries to identify information such as most discussed or “best of” topics.

We Will Help

At Cumulus Global, our priority is ensuring that you have productive, secure, and affordable managed cloud services. We work to ensure that you get the most value from the IT and cloud services you need and want, without overspending, to best support your business objectives.

Unsure of where to start? Check out our IT Assessment or schedule a meeting with a Cloud Advisor. We will help you adapt while keeping your IT services secure and cost-effective.

About the Author

Allen Falcon is the co-founder and CEO of Cumulus Global.  Allen co-founded Cumulus Global in 2006 to offer small businesses enterprise-grade email security and compliance using emerging cloud solutions. He has led the company’s growth into a managed cloud service provider with over 1,000 customers throughout North America.

Why Not Prevent AI Data Breaches?

/in

Data Loss PreventionTo state the obvious, AI data breaches and leaks will damage your business. Even sharing sensitive or protected information internally will cause problems.

Less obvious is the fact that you have already shared information that should not be shared. You should expect that private, sensitive, and protected information in Google Workspace or Microsoft 365 has been shared inappropriately to people within your company, outside your company, and/or publicly.

Not obvious to most is the fact that integrated AI tools, like Google Gemini and Microsoft Copilot, will find, use, and share any information the tool can access.

Just because an employee or a customer has never reported seeing something they shouldn’t have does not mean they have not done so. Nor does it mean they will not see something that should be secure in the future.

The Problem

The problem we face: the myths we believe when it comes to our own information security and the risk of AI data breaches.

Myth 1 – Oversharing Does Not Happen

What do we mean by oversharing?  Oversharing is when somebody gives access to information (files or folders) that unintentionally gives others access to the information, directly or indirectly.  

Most often, this happens when sharing a file or folder by link in an email or chat. You are prompted by the system to grant access. Typically the prompt is to give view access to “Anyone with the link” or “Anyone within your company.” This one-click option is easier than finding the file and editing the permissions.

The risk of course is that “anyone with the link” can be anybody — inside or outside – to whom the message is forwarded or added to a reply.

And “anyone within your company” means just that. They may not see it if they never search for it or for something similar.

Myth 2 – Security Breaches Require a Deliberate Act

We want to believe that our employees would never intentionally breach security or leak sensitive information. When we equate intentional acts with deliberate acts, we forget that many user actions can, and will, intentionally share information beyond what is appropriate.

With email, we diligently warn people that clicking the wrong link is damaging and to remain vigilant. We are not nearly as diligent when it comes to files and folders. Most of us assume that the permissions set on files and folders will keep us safe.

Myth 3 – Google Workspace and Microsoft 365 are Secure

Like most myths, this myth is partially true. Both Google and Microsoft aggressively secure their cloud services and have a “shared responsibility” security architecture.

Microsoft and Google secure the services they provide to ensure only authorized users can access the services. They also provide the infrastructure for you to manage user accounts, access, and permissions. You are responsible for the security of your data within Google Workspace and Microsoft 365.

As an example, both services allow you to block external file sharing. If you choose to allow external file sharing and a file is mistakenly shared externally, this is your issue to resolve.

The Reality

When you use Microsoft Copilot and Gemini AI, the tools have access to data according to the access available to each user. If a user has inappropriate access to confidential information, Copilot or Gemini have access as well. 

Since the AI tools will collect, analyze, and integrate multiple relevant sources, the AI tools are more likely to find and use the information.

The Solution

Ensuring that your information is properly protected as you begin using AI tools is not easy. The solution for preventing AI data breaches, however, does not need to be difficult or expensive. 

Data Loss Prevention

Modern Data Loss Prevention (DLP) services give you the ability to 

  • Set policies and rules for handling sensitive and protected information
  • Analyze the content of files and folders against the policies and rules
  • Notify, report, and automatically mitigate any violations

Mitigation can include redacting sensitive information and/or modifying permissions to bring them into compliance.

More robust DLP solutions offer advanced tools to manage access and permissions, such as conditional access, time-limited access, and managed permission overrides.

DLP Options

Both Microsoft 365 and Google Workspace offer DLP features and capabilities. Most of these features are within the Enterprise tier (more expensive) subscriptions.

For small and midsize businesses using Business tier subscriptions, adding an integrated, third-party DLP service will be less expensive than upgrading. 

Third-party services offer robust management portals that are generally easier to learn and use than the built-in features.

Getting Started

First things first, do not panic. Begin by reviewing your current security and permissions policies, procedures, and top-level settings. Also, consider how you and your team are currently using Copilot, Gemini, and other AI tools, and how you expect or plan to use them in the future.

With a high level assessment, you can explore how you want to use DLP and which services will provide the most effective and affordable solutions for your needs.

Cumulus Global can assist with real-time assessments of your file and folder security to provide a benchmark and a baseline for planning and decisions. From there, we can help implement, configure, and manage your DLP services

Why Cumulus Global?

At Cumulus Global, our priority is ensuring that you have productive, secure, and affordable managed cloud services. We work to ensure that you do not overspend on services and to focus your IT dollars on the capabilities and services you need.

Let us know how we can help, or schedule a meeting with a Cloud Advisor.

We will help you adapt while keeping your IT services secure and cost-effective.

About the Author

Bill Seybolt bio pictureBill is a Senior Cloud Advisor responsible for helping small and midsize organizations with cloud forward solutions that meet their business needs, priorities, and budgets. Bill works with executives, leaders, and team members to understand workflows, identify strategic goals and tactical requirements, and design solutions and implementation phases. Having helped over 200 organizations successfully adopt cloud solutions, his expertise and working style ensure a comfortable experience effective change management.

AI in Google Workspace – Drive

/in

AI in Workspace: DriveGoogle Workspace is a comprehensive and secure platform that empowers organizations to be more productive, collaborative, and creative. This series explores the power of AI built within Google Workspace across each of the workspace apps. In this post, we cover AI in Drive.

AI in Drive 

Gemini in Drive helps you quickly find answers and insights from across your files. Catch up with summaries of long documents, query project folders, and automatically classify your most sensitive content.

Features you should know when using the Gemini Drive

The Gemini Side Panel is available when you are looking Drive. In general, you can:

  • Specifically direct Gemini to analyze a particular folder by typing “@” followed by the folder name in your prompt (e.g., “Summarize files in @Marketing Reports”).
  • Explicitly select a folder as a source for Gemini to focus on when you ask a question or request a summary.
  • Use Gemini’s ability to understand folder content is currently focused on non-media file types like text documents, PDFs, spreadsheets, and presentations.
  • Use or modify “nudges”, or suggested prompts, which are provided based on your content in Drive.
Q&A for Understanding Folder Content
  • Gemini can analyze the files within a folder (including documents, PDFs, spreadsheets, and presentations) and provide a concise summary of the main points or themes. This allows you to quickly understand the content of a folder without opening each file individually.
  • Gemini can answer specific questions about the information contained within a folder. Gemini can synthesize information from multiple files in the folder to provide an answer. For instance, you could ask, “What are the main risks identified in the documents within the ‘Q3 Planning’ folder?”
  • Find specific pieces of information or quick facts related to a project or topic by analyzing the files within a designated folder.
  • Identify the overarching theme or topic of the content within a folder.
AI Classification
  • Automatically identify, classify, and protect your organization’s sensitive content with precision and scale.
PDF File Support
  • Get the gist of a long document with Gemini’s help, summarizing it, or ask Gemini complex questions about any PDF in your Drive.

File and Folder Management

  • You can instruct it to “Create a new folder” or “Create a new folder named ‘Meeting Minutes’.
  • Use Gemini to create new Google Docs, Sheets, and Slides within your Drive. Specify the name, for example, “Create a new Google Doc titled ‘Project Proposal Draft’.

We Will Help

At Cumulus Global, our priority is ensuring that you have productive, secure, and affordable managed cloud services. We work to ensure that you get the most value from the IT and cloud services you need and want, without overspending, to best support your business objectives.

Unsure of where to start? Check out our IT Assessment or schedule a meeting with a Cloud Advisor.

We will help you adapt while keeping your IT services secure and cost-effective.

About the Author

Allen Falcon is the co-founder and CEO of Cumulus Global.  Allen co-founded Cumulus Global in 2006 to offer small businesses enterprise-grade email security and compliance using emerging cloud solutions. He has led the company’s growth into a managed cloud service provider with over 1,000 customers throughout North America.