Archive for category: General

Iron Mountain Customers Stranded in the Wild?

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In an interesting turn of events, Iron Mountain announced it was getting out of the digital records management business.  Selling its business lines to Autonomy, a European technology services firm, Iron Mountain returns to its roots as an efficient off-site records management firm.

Never profitable for the company, Iron Mountain Digital, always seemed like a sideline business for the firm.  While those working in the unit were dedicated professionals, their pricing, offerings, and technology did not always stand up well to the competition.  And, the company was never able to convey an integrated approach to hard copy and electronic records management.

The sales leaves current Iron Mountain customers somewhat stranded.  While Autonomy will no doubt continue operations for a period of time, one must expect that at some point in the future customers will be asked, encouraged, or forced to migrate over to Autonomy’s systems and solutions.   Also unclear is what will happen to local support.

Fortunately, customers can take the initiative and explore their options.   With minimal overlap of services, customers can migrate to other online backup solutions that offer more features at a lower cost.

Companies interested in learning more can click here for a no-obligation assessment of their backup/recovery and archive requirements.

New Feature Thursday: Discussions in Google Docs

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Looking beyond basic comments within documents, Google Docs now features the ability to use comments for discussions with email integration.  Key aspects of this new feature include:

  • The ability to reply to comments written by others
  • Identity and ownership of all comments
  • The ability to resolve comments and discussions instead of deleting them.  You can review all discussions at any time.
  • Add somebody to a discussion thread using @mentions.  They get an email with your comment and a link so they can join in. Or, the individual can simply reply to the email
  • The ability to manage if and when you receive notifications for comments and discussions

Given the scope of the change, Discussions are only available for new documents.

For more information and a cool demo video, click here.

If you think this type of collaboration can help your business run more efficiently, please let us know.

Google Apps Helpful Hint: 5 Things You Can Do With Attachments

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With constant and continuous updates, it is easy to miss some of the ‘small’ enhancements that make using Google Apps easier.  Our Google Apps Helpful Hints series features some of these new capabilities.

Today, we look at 5 new features around Gmail attachments.

1. Drag attachments in and out

In: Simply drag files from your desktop right into the message you’re composing and they’ll upload from there. (Make sure you’re using Google Chrome, Mozilla Firefox 3.6 or Safari 5 for this to work.)

Out: Simply drag the icon for a Gmail attachment to your desktop. (Note that dragging attachments out is only supported in Google Chrome for now.)

2. Select multiple attachments

Attaching multiple files one by one is no fun. Instead, just multi-select the files you want to attach by holding down the Ctrl key (or Command on a Mac) and clicking on each file you want to attach. Holding down the shift key will select a continuous list of files.

3. Never forget an attachment again

Gmail looks for phrases in your email that suggest you meant to attach a file (things like “I’ve attached” or “see attachment”) and warns you if it looks like you forgot to do so. Every day, this saves many people the embarrassment of having to send a follow up email with the file actually attached.

4. View attachments online

When you receive an attachment, sometimes you just want to view it and there’s no need to download or save it to your desktop. The Google Docs viewer allows you to view .pdf, .ppt, .tiff, .doc and .docx files in your browser. Just click the ‘View’ link at the bottom of the message.

5. Find that long-lost attachment

If you’re looking for an attachment someone has sent to you, Gmail’s advanced search operators can help you find what you’re looking for quickly and accurately e.g. ‘has:attachment pdf’.

Delegate Google Apps Administration

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While most computer environments have at least one network administration account with unrestricted access, many administrators have moved to segment administrative responsibilities across different individuals and departments.

Last week, this capability was added to Google Apps control panel.

Google Apps now has two (2) levels of administrators:

Super Administrators have complete access to the Google Apps administrator control panel and can perform all administrator actions.

Restricted Administrators are given the ability to manage specific tabs in the control panel.  For each tab, you can allow/restrict certain administrative functions.

Both Super and Restricted Administrators have the ability to:

  • The ability to view and edit other users’ Google Sites
  • Rights to use the Google Apps administrative APIs, such as the Provisioning API
  • The ability to log into the Google Apps administrator control panel

Details of the available admin functions and how you can restrict functions can be found here.

Please note that distribution of administrative capabilities is not available by organization unit at this time. Administrators granted access to a control panel tab have the ability to manage those functions for all users.

IT Departments can now segment administrative responsibilities by function, providing many organizations with the ability to segment responsibilities.  The change also supports common division of responsibilities between Help Desk and “Tier 2” support staff.   Help desk staff can not be empowered to change passwords, for example, without giving them the ability to create new users.

The impact of this change is significant as this capability has been often requested by mid-size and enterprise IT departments.

How Do You Know if You Are Cloud Ready?

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We understand the Google Apps may not be the best fit for all companies, but the solution is certainly worthy of serious consideration.   For most businesses, however, the question is really “Are YOU Cloud Ready?”

Being Cloud Ready is more than a willingness or desire to move IT infrastructure services, such as email, into cloud-based services.  You need to assess how the cloud solution will work for you.  Beyond the basics of email, calendar, and contacts, this means you should understand the following …

  • Does the cloud solution fit with your business processes and usage patterns?  Or, will users need to change how they use these applications?
  • Can you estimate how many users should see productivity gains by moving to the cloud solution?
  • Can you calculate and compare accurate Total Cost of Ownership estimates for your current systems and your cloud solutions?
  • Do you understand how many of your users rely on basic features versus your power users?
  • Do you have usage patterns that add could complexity to your migration if not identified in the planning phase?

Fortunately, answering these and other questions is getting easier as new tools come to market.

We have partnered with Exoprise to offer CloudReady RAPID and CloudReady PRO assessment services for MS Exchange environments.  With a non-intrusive analysis tool and expert analysis, we can provide you with the data and information you need to understand if you are ready to move from MS Exchange to Google Apps.

If you want to know more, please email me directly.

Is Cloud Connect Enough?

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Let’s face it.  While Google Docs offers decent web-based office productivity tools, you and some of your users need or want to keep the interface and features of MS Office.  The good news is that you can integrate MS Office and Google Docs to create a collaborative file service.  Google Cloud Connect, a free utility with Google Apps, is one such integration tool.  But, is it enough?

In our assessment, Cloud Connect provides basic integration, but lacks features that will give your users the full power of Google Docs as a collaboration platform.  Here is what we find lacking:

  • Automation Overdrive:  On installation, all MS Office documents will be added to Google Docs with automatic synchronization.  It is too easy to end up synchronizing files that you do not want or need to be in the cloud.
  • No Format Options:  Cloud Connect always uploads files in native MS Office formats, utilizing valuable space.  Users do not have the option to convert to Google Docs’ formats to take advantage of the unlimited storage.
  • No Collections:  All files are synchronized to your Home folder; you don’t have the option of selecting other locations.
  • Limited Permissions:   Documents inherit the rights of the Home collection, and you can add/change collaborators individually to files.  Since you cannot save files to other collections, you cannot take advantage of the permissions capabilities of Google Docs.
  • Site-Less:  You cannot synchronize files to Google Sites, so you do not have the ability to use all available storage and you cannot take advantage of the version control features in Sites.

Fortunately, you have some options.   Our favorite is OffiSync Premium.  In addition to providing all of the features lacking on Cloud Connect, OffiSync Premium lets you add/remove Google Docs collections and Google Site pages, email collaborators, and embed image and web search results … all from within a toolbar/ribbon in MS Word, Excel, or Powerpoint.  Also, OffiSync Premium gives you co-authoring collaboration across versions of MS Office, including 2003, 2007, and 2010.

Businesses Go from Ground to Cloud in 30 Days

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Nationally recognized cloud solutions provider Horizon Info Services announced a new program for helping small and mid-size business move into cloud computing with less risk and at lower costs. Horizon’s FasTrack Services provide rapid deployment of Google Apps for Business for companies with up to 250 employees, giving companies quick access to the integrated suite of email, calendar, and collaboration tools. Depending on each customer’s needs, Horizon helps customers through setup, migration, and user education, completing deployments in 1 to 5 weeks.

“For businesses with IT staff looking to move to the cloud, we offer the expertise needed for a quick, successful migration,” stated Allen Falcon, CEO of Horizon. “We nearly eliminate the learning curve, transferring knowledge and minimizing risk.”

FasTrack services provide customers with a project kick-off meeting and a customized, best-practice project plan, technical guidance and assistance throughout the project, status calls and updates, and template user communications. Core FasTrack Services are fixed-price, offering savings over most per-user and full service options.

“We also offer a many value add services and technologies,” notes Falcon. “These solutions facilitate data migrations, improve integration between Google Apps and existing technologies, and, most importantly, enhance the end users’ experience using Google Apps”

Businesses can learn more about Horizon’s FasTrack Services at a dedicated web site, http://fastrack.horizoninfoservices.com. Companies that complete the 12 minute assessment will receive a free analysis of their potential migration to Google Apps.

Horizon Info Services Expands Nationally

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Mid-South Office Expands Sales Network

WESTBOROUGH, MA – January 12, 2011 – Horizon Info Services, LLC (“Horizon”) announced today the official opening of the company’s first remote office.  Located near Austin, Texas, Horizon’s Mid-South office expands Horizon’s ability to reach and support small and mid-size businesses nationally.  Carol Gwynn-Adams, a former Google Enterprise Account Executive, will manage the new office.

“Horizon currently services small and mid-size businesses in nearly every state, including Alaska and Hawaii, and in more than half a dozen other countries from England to Australia,” notes Allen Falcon, CEO of Horizon.  “Expansion of our sales team with regional offices is a natural progression and complements our existing sales partner program.”

Initially, the Mid-South office is focusing on sales of Google Apps for Business and Google Postini Services.  The office will start offering other services, including web security and online backup services, later this quarter.

Google Postini Service Update: 6:20 PM ET

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For our customers, mail flow for Google Postini Services has been “normal” since about 3:25 this afternoon. A short while ago, the Message Center and System Administration consoles came back online.


The Postini service will continue to add deferred messages to the stream of messages being process and delivered in real-time. While we have no official word about how long it will take to forward all of the deferred messages, we expect the process will take several hours.

We will continue to monitor the process and post updates as appropriate.

We certainly understand the frustration and pain that accompanies email service disruptions. We appreciate your patience and understanding.

Share with Groups!

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In a recent enhancement to sharing in Google Apps, you can now share documents for viewing or editing by Group. This feature makes sharing with project teams, customer teams, or large numbers of individuals faster and easier.

Group sharing is works with:

  • Docs (documents, spreadsheets, and presentations)
  • Sites
  • Video

To learn how, Click Here.

To learn more about how to improvide sharing and collaboration, Click Here.