Bad WiFi service frustrates employees, hurts productivity, and can send customers to your competitors. Even if you use your wireless access point (AP) vendor’s management tool, here are five (5) things that may be hurting your WiFi service quality without your knowledge:
- Network traffic actually transmitted over the air:
APs know that they attempted to transmit data to a client, but cannot detect if a malfunction prevented transmissions. APs cannot detect their own transmission problems, such as dropped packets, chatter, and jitter.
- Clients consuming channel bandwidth that are not connected to your infrastructure:
Not every device using channel bandwidth connects to your network. These devices often interfere with connected traffic, hurting performance for others.
- Misconfiguration within your infrastructure:
APs cannot self-detect if they are configured improperly or if neighboring APs are creating interference. APs are not clients on the network, so they can only see what they transmit and what they receive.
- Clients connected to APs not managed by your AP controller:
While your AP management tool may identify unmanaged or unauthorized APs on your network, they cannot detect or analyze clients connected to those APs and/or the impact these unmanaged devices have on your WiFi performance.
- Interference from devices and networks outside of your control:
Vendor AP management tools are built to manage the vendor’s APs. These tools do not identify or analyze neighboring networks that interfere with yours. Bandwidth and channel conflicts go undetected and unresolved.
Your vendor AP manager misses these issues because your APs are not WiFi clients.
The best way to monitor and manage WiFi performance and reliability is to place a passive sensor client in your environment. Unlike expensive WiFi assessments of the past, done by on-site technicians lugging around specially equipped computers and meters, innovative services like the Wyebot Wireless Intelligence Platform™ (WIP) give you a plug-and-go solution for about 1/10th the cost. WIP is a vendor agnostic tool that can see and monitor your entire WiFi environment, analyze and prioritize issues with alerts, make knowledge-driven solution recommendations, and provide remote network testing tools.
Tools like Wyebot help you ensure your WiFi network best serves your business.
Please download our eBook, Understanding WiFi Quality, for more information, or contact us to arrange an initial WiFi Assessment.