Summarizing a study by SIS International Research, ChannelWeb is reporting that the greatest communications pain point for SMBs is waiting for information. The study defined “waiting for information” as the time it takes to reach someone to pass along information or get an answer.
More interesting facts from the study:
- On average, 70 percent of SMB respondents said they experience the top five pain points, and 17.5 hours each week is spent addressing communications barriers
- The average cost of the lost productivity due to dealing with these pain points was about $5,246 per employee
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