NetGEAR Rolls out ReadyNAS with Online Storage: We Have Questions

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As reported on bMighty.com, NetGear has introduced a new ReadyNAS storage device aimed at the SMB Market. The device includes the capability to use an integrated online backup service with packages as low as $1/GB per month.

As always, we have our questions:

  • Is the fee based on native or compressed space?
  • Is the online storage a vault or just a copy of the onsite backup?
  • What are the retention options and limitations?
  • Is the online storage a full backup service? Or, just a ‘most recent copy’?
  • What is the method for offline restoration?

Backup is easy; Recovery is hard.

NetGEAR is positioning the box as a bridge between online and in-house backups — trying to satisfy customers at all points on the comfort scale. Time will tell which parts of the market they can satisfy.

10 Things Steve Ballmer (and Microsoft) is Thinking About

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As reported by ChannelWeb, Steve Ballmer touched on many issues at Microsoft’s Strategic Update Meeting in New York last week. Here is my take after reading the quotes:

  1. SEARCH: Microsoft is not making money from Search and may be slowing its rate of investment
  2. Microsoft is threatened by netbooks and is considering how to adjust its Windows 7 strategy to avoid loosing market share to Linux and other OS’s
  3. Google, with Android, and Linux threaten Microsoft’s client operating system dominance
  4. Microsoft denies they are creating a smartphone, but have they really accepted the “market mojo” of the iPhone and Blackberry?
  5. Microsoft knows they need a lower cost server operating system — watch for Foundation Server
  6. Microsoft still sees pirated versions of Windows as the biggest threat to their OS business
  7. Microsoft IE is losing market share: Ballmer admitted that “Browsers are key features of operating systems”, in contrast to their answer to anti-trust concerns that IE is not part of the OS
  8. Microsoft wants to R&D itself through the current economic times
  9. Microsoft has not figured out how to make money with Office Live, yet; Windows Azure (server in the cloud) may be ready by November 2009
  10. OpenOffice is a growing threat, starting with the educational market

In all of his comments, Ballmer seems to be missing the gap between the features Microsoft deliver and the subset of those features most customers actually use. If the threats he acknowledges offer simpler feature sets, but meet most customers’ needs, Microsoft could be in big trouble.

Google Apps Contacts Mature

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One of the differences between Google Apps Premier Edition and MS Outlook with Exchange is that Google Apps does not have the concept of the Global Address List. Companies use the GAL to share contacts and distribution lists, even though the GAL is a separate entity from the Personal Address Book, which is also separate from the Contacts folder. So while contacts within Outlook/Exchange is not pretty, the information is available.

As announced on 11-Feb, the following new features are available in Gmail contacts:

  • You can combine multiple contacts into a single entry
  • The new ‘All Contacts’ group includes ‘My Contacts’ and other people with whom you have corresponded
  • You can remove contacts from ‘My Contacts’, leaving them in ‘All Contacts’
  • You can search across all contact fields

What do these features mean?

Contacts and groups are starting to look more like emails and labels, where all contacts are kept in a single place (like All Mail), but you can track your contacts and group contacts more easily. If “All Contacts” becomes a shareable resource, Google Apps will include the GAL functionality some businesses miss, but in a fully integrated way.

Short term, though, you get better organization and search, making Google Apps Premier Edition that much more easy to use.

Incremental Improvements in Gmail Should Help Enterprise Adoption

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Google Apps Enterprise Edition users have seen some a number of small changes to the user Gmail user interface. While some are cosmetic — colors, borders, highlights — others should ease user adoption and comfort with Gmail. One of these changes is the Move to button that appeared this morning.

One of the big differences between Gmail and other email servers, like Microsoft Exchange, is the difference between folders and labels. With folders, when you move an email from your Inbox to the folder, the email actually moves into that folder. To find the email, you need to browse the folder or include the folder in your search.

Gmail labels work differently. In Gmail, all of your email resides in “All Mail”. Gmail uses the power of Google’s search technology to find and display your messages.

When you label and Archive your message, you are removing it from the “Inbox” and adding the labels to the message. While clicking on a Label name looks like opening a folder, you are in effect searching for all messages with the Label.

Labels offer more than traditional folders in that: (1) You can put multiple labels on a message without having to copy the message into multiple folders; and (2) Searching and finding messages in Gmail is fast (no comparison to Outlook).

The Move to button adds the label and archives the message(s) in one click. As such, it looks and feels like you are moving a message into a folder.

User Interface enhancements that mask some of the differences between Gmail and other email systems will only enhance users’ acceptance. With this feature, users can work with the familiar “move” concept without loosing Gmail’s superior search capability.

Will There be a G Drive in Our Future?

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Several stories like this one from Jan 30 on ChannelWeb point to signs that the often-rumored GDrive is coming from Google. Like Amazon’s Simple Storage Service (a.k.a S3 Drive), the word on the street is that Google’s GDrive will provide large quantities of low cost, or even free, storage in the cloud.

More interesting with Google, however, is the potential value of integrating the GDrive with Google Apps Premier Edition. If provided, this integration will provide businesses with a means of storing, sharing, and protecting data without the need for local servers or setting up a myriad of Google Sites.

If and when the GDrive arrives, we will try it out and report.