The State and Future of Remote Work

As noted in a recent article published by American City Business Journals, the state and future of remote work are still up for debate.  Remote work and hybrid work arrangements continue to face resistance. Our reduced need for office space still impacts city centers and commercial real estate markets.  And yet, employees still want remote and hybrid work arrangements. The desire to have work-from-home options is strong enough that many employees will take pay cuts in exchange for the flexibility.

Some of the Data

Work from Home Research noted that paid full days worked out of office was about 27%, year to date, in 2023.  This represents a very slight decrease from recent months.

In February 2023:

  • 60% of employees worked full-time in the office
  • 28% of employees worked in a hybrid arrangement
  • 12% of employees worked remotely full time

40% of employees continue to work some or all of their time outside the office.

A recent study by Robert Half found:

  • 28% of job postings were advertised as remote
  • 32% of employees who work in the office at least one (1) day per week would take an average 18%  pay cut to work remotely full time

Data from the Federal Reserve indicates that:

  • From 2020 to 2021, during the surge in remote work, productivity jumped from 108.57 per hour to 115.3 per hour
  • In 2022, productivity dropped slightly as more employees returned to the office

Using the Data

Remote and hybrid work arrangements will likely continue as companies and employees work to find the right balance for the company and employees.  As small business leaders, we understand that remote work is an attractive feature of job postings, and 1/3 of employees would take a pay cut or change jobs to work remotely.

We need to manage our remote and hybrid work arrangements in ways that employees see as flexible and accommodating. 

In-person interactions with colleagues can improve morale and enhance company culture. It makes sense that we want most employees in the office, interacting face-to-face, at least some of the time.

Employees see most hybrid work arrangements as designed to meet the needs of the company, not employees.  Employees see incentives, such as free meals and other “perks”, as gimmicks to attract employees to the office without addressing employees’ needs.  We need to present hybrid work arrangements honestly in terms of company needs and priorities and those of the employees. If we provide a real balance of needs and priorities, employees will feel respected and heard. They will be more accepting of change.

The Role of Technology

We have no doubts about the power of technology to empower your employees to do their best work — in office or remotely.  Many small businesses scrambled to support remote work at the onset of the pandemic.  These solutions were often rushed and, as such, less efficient or effective than needed.  Too many of us, however, have not stepped back to assess, revise, and improve our IT support for remote and hybrid work.

We need support and technologies in place to ensure the long-term viability of remote and hybrid work.

Employees, when working remotely, want and need the same resources and abilities as when they are working in the office.  They want the same user experience regardless of where or how they work.  At the same time, we need to ensure our systems and data remain secure and protected.

When assessing your IT services, make sure you have the SPARC you need:

  • Security
  • Performance
  • Availability
  • Reliability
  • Cost

Leveraging cloud services, you can provide secure access to your systems and data, with a consistent user experience, at a reasonable cost.

Calls To Action

1. Read our recent eBook, Cloud Strategies for Small and Midsize Businesses. In this eBook, we: Set the stage by looking at how small and midsize businesses acquire and use technology and IT services; Explore the challenges we face moving into the cloud; and Map out four strategies for enhancing your use and expansion of cloud services.

2. Schedule time with one of our Cloud Advisors or contact us to discuss how best you can support your remote and hybrid workers. The conversation is free, without obligation, and at your convenience.

About the Author

Allen Falcon is the co-founder and CEO of Cumulus Global.  Allen co-founded Cumulus Global in 2006 to offer small businesses enterprise-grade email security and compliance using emerging cloud solutions. He has led the company’s growth into a managed cloud service provider with over 1,000 customers throughout North America. Starting his first business at age 12, Allen is a serial entrepreneur. He has launched strategic IT consulting, software, and service companies. An advocate for small and midsize businesses, Allen served on the board of the former Smaller Business Association of New England, local economic development committees, and industry advisory boards.

Effective Cloud Strategies for Small Businesses

As small and midsize businesses (SMBs), most of us have cloud strategies centered around productivity suites for email, calendars, chat, and file services. Beyond Microsoft 365 and Google Workspace, we need cloud strategies for small businesses that differ from those used by larger organizations.  Although our goals and objectives may be similar, we differ in the scope of our IT services, how we acquire and use IT services, and our budgets.

Understanding these differences, we need appropriate strategies to guide our plans and decisions. We need to focus on getting the most value from our current systems and new, managed cloud services.

What is a Cloud Strategy?

Cloud strategy refers to a comprehensive plan and approach that an organization adopts to leverage cloud computing technology effectively. It involves determining how to utilize cloud services, platforms, and infrastructure to achieve specific business objectives, optimize operations, enhance agility, and drive innovation.

A typical cloud strategy includes several key components:

  1. Cloud Adoption
  2. Cloud Service Models
  3. Cloud Provider Selection
  4. Data Management and Security
  5. Cost Optimization
  6. Integration and Interoperability
  7. Governance and Compliance
  8. Training and Skills Development
  9. Performance Monitoring and Optimization

Evolving Business Strategy into the Cloud

Historically, we ran our applications and databases on local workstations, servers, and networks. Evolving markets, business models, and hybrid work patterns drive change. The on-premise architecture no longer meets our needs. Remote access to on-premise systems is cumbersome, more difficult to secure, and likely to be slower. 

From a cost perspective, most of us have outgrown the on-premise model as well. Servers, storage, and related infrastructure represent significant capital expenditures and fixed configurations. Infrastructure and services add hardware, software, and service costs. If you have a managed service provider, or MSP, you pay monthly per-server monitoring and management fees.

Our Big Cloud Challenge

Most cloud services are designed for larger entities that will rebuild systems, applications, and databases to use specific cloud services. As small businesses, we use the cloud differently. We rely on software packages rather than custom-built applications or highly customized systems.

Moving our applications and systems into the cloud is challenging for a few key reasons:

  • Our software vendor may not offer a SaaS version
  • The SaaS version of our software may be missing key features we need, or does not support our customizations
  • Integrations may not be available for the applications and systems we use and need.

Cloud Strategies

If we want to take advantage of the benefits of the cloud, we need better strategic services for the cloud.

Selective Cloud Services

We define selective cloud services as point solutions for a specific need, often in support of other cloud or on-premise services. You can leverage cloud solutions to meet specific business and IT service needs.

Server to Service

Simply stated, the Server to Service strategy replaces your servers – on-premise or hosted – with managed cloud services.  Replacing your file servers with managed cloud file services is the best example of the Server to Service strategy. File servers come with the added burdens of backup/restore services, hardware maintenance and upgrades, and with most managed service contracts, per-device fees for monitoring and management.

Lift and Shift

As noted above, many small business software packages lack a cloud version comparable with the traditional version. In these situations, you can still move into the cloud using the “Lift and Shift” strategy. With “Lift and Shift”, you move your applications and systems from their existing on-premise servers (physical or virtual), to cloud-based servers. You access the applications over a secure VPN or using remote desktop services.

Remote Desktop / VDI

As the name ‘remote desktop’ implies, your actual desktop is running remotely in a cloud environment. You access your desktop via a thin client application running locally on your PC, Laptop, or mobile device, or through a web browser. Using Remote Desktop / Virtual Desktop Infrastructure (VDI) services gives you a complete, secure environment in which you have your private network, servers, and clients. Using Remote Desktop / VDI enhances Lift and Shift solutions.

Final Thoughts on Cloud Strategy for a Small Business

These cloud strategies are NOT mutually exclusive.  With proper analysis and planning, you can match the services to your business and technology needs. More information is available in our eBook, Cloud Strategies for Small and Midsize Businesses.

Call To Action

Contact us or schedule time with one of our Cloud Advisors to discuss if, when, and how expanding your cloud services will help your business thrive and grow.

About the Author

Chris CaldwellChristopher Caldwell is the COO and a co-founder of Cumulus Global.  Chris is a successful Information Services executive with 40 years experience in information services operations, application development, management, and leadership. His expertise includes corporate information technology and service management; program and project management; strategic and project-specific business requirements analysis; system requirements analysis and specification; system, application, and database design; software engineering and development, data center management, network and systems administration, network and system security, and end-user technical support.

Cloud Computing Trends, Challenges & Provider Insights in 2023

Cloud Computing Trends

Earlier this month, CRN published a story covering Flexera’s 2023 State of the Cloud Report.  Flexera provides software and systems to manage enterprise private and public clouds.  The report on cloud computing trends originates with an annual survey of 750 technology leaders across sectors, geographies, and size of the business.  While the report classifies small and midsize businesses as those with under 1,000 employees, we still find the results interesting and relevant.

As small businesses, our concerns are spending, security, compliance, and managing cloud services. The cloud model hits our income statements and balance sheets differently than historical IT services. The need to protect our businesses, and our customers, has never been greater. And, we find it difficult to understand if we are spending efficiently and effectively.

We take a look at the top 3 cloud challenges, discuss managing clouds, and explore cloud waste.  Understanding these issues, you will better understand how to create better cloud solutions. You will also be better able to set expectations from those providing cloud solutions and related services.

Top 3 Cloud Computing Challenges

For 2023, SMB respondents identify the top three cloud computing challenges as:

  • Managing Cloud Spend (80%),
  • Security (73%), and
  • Compliance (71%).

These concerns make sense. The spending model for managed cloud services, based on subscriptions or usage, is an operating expense.  Most smaller companies are used to making capital expenditures and paying for service contracts and managed services.  Additionally, many of the IT firms working with small businesses will replicate on-premise networks and servers in a public cloud service. They may lack the expertise and tools to actively manage costs.

Concerns about security and compliance reflect the increasing need and demands of protecting sensitive business and personal information.  We face the same increased regulations and expanding industry standards as larger enterprises. But we do not have the in-house resources or the same access to experts. We place our trust on local or regional IT service firms.

Latest Trends and Developments in Cloud Computing

Undefined Cloud Management

Following closely behind the top 3 cloud challenges, governance (67%) and subscription management (61%) indicate that small businesses are not sure how to best manage their cloud services.  As cloud infrastructure matures, the number of options expand.  To make simple decisions, such as whether to subscribe monthly or make an annual commitment at a lower per unit price, we need to understand the operating cost models.  We need standard operating procedures, such as on/off-boarding and access controls, in place.

Cloud is still new. We need our IT service firms and managed service providers to guide, if not lead, our cloud management efforts. Co-management is a viable strategy, provided it includes policies and procedures as well as products and services.

Cloud Waste

On average, the survey results show that businesses spent 18% more than budgeted on public cloud services last year.  The greatest contributor to the overspend appears to be Cloud Waste.

Cloud waste is spending on cloud services that go unutilized or are under-utilized.  Reducing cloud waste can be as simple as

  • Shutting down unused resources after hours
  • Selecting lower cost regions / data centers
  • Periodically right-sizing systems and resources

Policies that scale resources in real-time based on usage will increase efficiency, but require expertise and planning during the solution design process, monitoring, and refinement over time.

How to Pick a Cloud Computing Provider

Traditional managed service providers, or MSPs, are experts in buying, monitoring, and managing things. They focus on network components, servers, systems software, and end user devices.  To get the most value from our cloud services, we need partners that understand service and cost management.

Managed cloud service providers, or MCSPs, understand how the “as-a-Service” model is different. Security, compliance, and cost management only work when they are built into the requirements, design, and management of your cloud services.

Before picking your cloud provider, ask about their management and co-management models. Understand if they actively work to monitor and manage security, compliance, and costs. Ask them to explain how.

Call To Action

Get a copy of our recent eBook, Cloud Strategies for Small and Midsize Businesses. In this eBook, we: set the stage by looking at how small and midsize businesses acquire and use technology and IT services; explore the challenges we face moving into the cloud; and map out four strategies for enhancing your use and expansion of cloud services.

To discuss how your business can better utilize a broader range of cloud services, please contact us or schedule time with one of our Cloud Advisors at your convenience.

About the Author

Allen Falcon is the co-founder and CEO of Cumulus Global.  Allen co-founded Cumulus Global in 2006 to offer small businesses enterprise-grade email security and compliance using emerging cloud solutions. He has led the company’s growth into a managed cloud service provider with over 1,000 customers throughout North America. Starting his first business at age 12, Allen is a serial entrepreneur. He has launched strategic IT consulting, software, and service companies. An advocate for small and midsize businesses, Allen served on the board of the former Smaller Business Association of New England, local economic development committees, and industry advisory boards.

A Notable Shift in Cyber Attacks

As we proceed into 2023, we begin receiving reports and analysis of 2022, the year that was.  Now is a time when we gather data and perspectives on the past year. This new information helps guide us to better decisions in the year ahead. With respect to Cyber Attacks, the information is definitely both positive and negative in nature.

Mixed News

As reported recently in CRN, SonicWall reports in their 2023 annual Cyber Threat Report that ransomware attack volume dropped by 21% worldwide last year. In the US, the volume dropped by 48%.  While this is good news, we see some serious caveats in the data.

  • 2021 was the worst year on record for ransomware attacks, with more than 600 million worldwide.
  • Even with the 21% drop, 2022 still had the second largest number of ransomware attacks in history.
  • Ransomware attack volume in 2022 was 50% more than in 2020, and more than 2019 and 2022 combined.
  • SonicWall also reports that the last quarter of 2022 had a spike of attacks with an increase over Q4 in 2021.

What does this mean?  Ransomware attack volumes have dropped, but they are still at historical highs.  It is too soon for us to predict a change that would alter how we protect and respond these attacks.

Shifting Landscape

Related data suggest the cyber attack landscape is shifting. This information suggests that cyber criminals are focusing on other types of attacks. In 2022,

  • Cryptojacking attacks jumped by 43%
  • IoT malware attacks increased by 87%

Similarly, CRN reported that security vendor CrowdStrike noted a 20% increase in data theft and data extortion attacks that did NOT deploy encryption. More attackers are avoiding the protections against ransomware and simply threatening to expose or release sensitive data.

What does this mean? Businesses with solid cyber security and business recovery solutions in place can avoid paying ransoms. Collecting ransoms to decrypt files has become less attractive.  By quietly identify and collecting sensitive information, cyber attackers regain the upper hand.  They can release portions of the data if the victim hesitates to pay.

The Impact on Your Business

While we may see some encouraging signs, your business remains at risk. Our Security CPR model guides decisions on cyber security solutions. The model offers a holistic approach that begins with communication and education, ensures protection and prevention, and includes your ability to restore and recover.

To ensure your business has the resiliency it needs, focus on threats most likely to impact your business and those that will be the most damaging if successful. We have a number of blog posts, webcasts, and whitepapers in our Resource Center.

Call To Action

For a look at your cyber security, complete our Rapid Security Assessment (free through June 2023) for a review of your basic security measures.

Contact us or schedule time with one of our Cloud Advisors to discuss your cyber security protections and/or your broader security needs, priorities, and solutions.

About the Author

Allen Falcon is the co-founder and CEO of Cumulus Global.  Allen co-founded Cumulus Global in 2006 to offer small businesses enterprise-grade email security and compliance using emerging cloud solutions. He has led the company’s growth into a managed cloud service provider with over 1,000 customers throughout North America. Starting his first business at age 12, Allen is a serial entrepreneur. He has launched strategic IT consulting, software, and service companies. An advocate for small and midsize businesses, Allen served on the board of the former Smaller Business Association of New England, local economic development committees, and industry advisory boards.