Archive for category: Blog

Special Bulletin: Message Security, aka Postini, Goes Native in Google Apps

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A major change is underway within Google Apps for Business / Education / Government editions. Google is fully integrating the spam and virus protection of Google Message Security (GMS, aka Postini) into Google Apps and the cPanel.

While the transition starts in February, there are some caveats to the consolidation. As such, some organizations will want to maintain their stand-alone GMS service.

Currently, the newly integrated service provides for white list, black list, content filters, message filters, and spam sensitivity settings. The integrated service, however, does not have some of the features on which many of our customer rely. If you want/need any of the following, it is necessary to continue running stand-alone GMS for now.

  • Daily Quarantine Messages
  • Addition of Message Archive & Discovery and Message Encryption
  • Policy-Based TLS Encryption
  • Delivery Manager
  • Log Search
  • Reporting

The latter three are more of an issue for the IT folks, and TLS Encryption is transparent to the user.

The biggest user impact is the replacement of the daily quarantine message with the “Spam” label in Gmail.  Some users like the digest structure and the ability to deliver from within the message.  In using the Spam label, users can mark messages as “Not Spam” or can manage them from within the folder.

Also, until we are able to connect the Message Archive & Discovery and Message Encryption services directly to Google Apps, the stand-alone GMS environment will be needed.

If you have questions or concerns, do not hesitate to contact us.

Cumulus Global Offers Program Savings to American Express Cardholders

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Boston, MA – February 1, 2012 – Cumulus Global announced a new program of discounts for businesses that use an American Express card to pay for cloud computing services, including Google Apps for Business.  Businesses that pay with their American Express card will save up to 10% on setup and annual fees, including premium support services.  While the web page for the program (www.cumulusglobal.com/amex) targets businesses in the small office/home office, or SoHo, market, the program is open to businesses of all sizes.

“While Cumulus Global is not part of or in any way affiliated with the American Express OPEN® Savings Program, we are offering comparable discounts to businesses that pay by American Express”, stated Allen Falcon, CEO of Cumulus Global.  “Many small and mid-size businesses prefer to earn Membership Rewards® points or use other card features, such as Pay Over Time, on large purchases.”

Businesses with up to 50 employees can select from Cumulus Global’s range of CumuluSuite for SoHo solutions.  CumuluSuite for SoHo packages bundle Google Apps for Business with premium support services and a selection of value-add features, such as address book sharing, backup/recovery, and options for email compliance archiving and encryption.  CumuluSuite for SoHo gives smaller businesses comprehensive and affordable solutions for email, file services, communications, and collaboration.  Companies with more than 50 employees can contact Cumulus Global for other CumuluSuite options, custom solutions, and program savings ranging from 5% to 10%.

“With CumuluSuite for SoHo, we offer comprehensive solutions in a simple and affordable way”, noted Falcon.  “Larger companies often need more customized solutions.  We deliver those solutions and will extend discounts to larger companies that pay for some or all of their services with their American Express cards.”

The discount program for businesses paying by American Express is scheduled to end on March 31, 2012.  Falcon noted that, if successful, the program could be extended.  Program details are available at https://www.cumulusglobal.com/amex.

About Cumulus Global
Cumulus Global, formerly Horizon Info Services, is a Google Apps Authorized Reseller helping small and mid-size businesses, non-profits, governments, and educational institutions thrive by delivering cloud computing solutions.  Serving clients from 1 to more than 1000 employees across numerous industries, we align technology with our clients’ goals, objectives, and bottom lines. We leverage our expertise, vendor relationships, and a diversified range of best-of-breed cloud services to create custom solutions with tangible value.

Disclaimer
American Express is not a party or partner in this Cumulus Global Discount offer, nor has it been reviewed, endorsed or approved by American Express. No endorsement shall be implied, directly or indirectly, by the use of the American Express business card as the payment source for the Cumulus Global Discount offer.

Friday Thought: Building a Cloud File Service

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For many of the companies, non-profits, school systems, and local governments we work with, the desire to use the cloud is expanding beyond email and calendar.  These organizations are looking to move some or all of their file services into the cloud as well.

Motivation:

While the initial motivation is often to improve access to and sharing of information on projects, or in general, the planning process often reveals a greater value proposition. These secondary benefits derive from giving users direct access to data, and include, but are not limited to:

  • Reduced need for SSL VPN services and/or remote access, desktop, or virtual desktop solutions, resulting in lower hardware, software, networking, and support costs.
  • Reduced need for site-to-site links, enabling organizations to replace expensive point-to-point WAN links and MPLS networks with much less costly direct Internet access links.
  • Improved access to information from tablets and smart phones.
  • Reduced backup/restore costs, as physical infrastructure and in-house administration is replaced by cloud-to-cloud data protection services.

In short, cloud file services provide better user access to information, a simpler IT infrastructure, and lower costs.

Ecosystem

Many services exist to provide cloud-based file services and organizations are best off if they  review their needs before making a selection.  Beyond methods of accessing the service, be sure to review your permissions/security requirements with the features and function of the service.

Building a file service also means having the necessary components to ensure a robust ecosystem.

  • Affordable storage purchased as used or in flexible blocks
  • Drive letter access (DLA) or Network Place access from Windows desktops
  • Drive type access from Mac desktops, if needed
  • Access from mobile devices, including smart phones and tablets
  • Ability to integrate user identity with your LDAP, Active Directory, or SSO service
  • Availability of cloud-to-cloud backup/restore services
  • Encryption of data at rest and in transit
  • Ability to set permissions in accordance with your business needs, policies, and procedures

Execution

Moving to a cloud file service starts with understanding your requirements and the impact of the change on your computing environment and your end users.  Which aspects of the ecosystem do you need/want?  How will the change effect the user experience?  How will a new file service fit in with your other cloud solutions?  With an understanding of requirements, you can better match your needs to the available solutions and map out a migration that minimizes risk and enhances the benefits of the move.

 

Google Apps and Google’s New Privacy Policy

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The cloud world is buzzing as Google announced that effective March 1, 2012, it would consolidate more than 60 privacy policies for different services into a single, simplified policy covering all Google services.  Not surprisingly, we are already fielding calls from our Google Apps for Business / Education / Government customers with questions about the impact of the change.

Rest easy.  Here are the answers.

Not Much is Changing

The consolidated privacy policy is not changing how Google collects or uses information with individual services or across services.  The policy is providing a simpler, easier to understand document that is consistent across all services.  Google has also removed components of its existing privacy policies that are redundant with content in the Terms of Service policy for each service, which are also being updated and consolidated into a single, consistent policy.

Note that the Privacy Policy address how Google collects and uses information about individual users, but that the Terms of Service dictate how Google treats content you place or store using Google services.  To understand how your information is protected, you must review both documents.

Public and Free Services versus Business / Education / Government Services

The new Terms of Service and Privacy Policy provide a baseline for all services.  The Terms of Service clearly states that

“Also, in some of our Services, there are terms or settings that narrow the scope of our use of the content submitted in those Services.”

Google Apps for Business, for Education, and for Government all have these additional terms and settings.

Confidentiality in Google Apps for Business / Education / Government

The Terms of Service for Google Apps for Business, for Education, and for Government each define Confidential Information as follows:

“Confidential Information means information disclosed by a party to the other party under this Agreement that is marked as confidential or would normally be considered confidential under the circumstances. Customer Data is Customer’s Confidential Information.

Very simply, the agreement defines all user/customer content in these services as confidential.

The Terms of Service prevent Google from accessing or disclosing customer information without permission and guarantee a standard of care related the security, availability, and privacy of customer information.

Exceptions

There are exceptions when Google may disclose or publicly display Google Apps for Business / Education / Government customers.

  1. A User Marks Content as Public:  If a user marks content as “public” or as “publish on the web”, the user is giving permission to Google and instructing Google to index the content in Google search engine and to make the content available to everyone publicly.   Google Apps administrators can limit user permissions to prevent them from marking content as public.
  2. Required Disclosure:  Per the Terms of Service, Google may “… disclose the other party’s Confidential Information when required by law but only after it, if legally permissible: (a) uses commercially reasonable efforts to notify the other party; and (b) gives the other party the chance to challenge the disclosure.”

Summary

While Google’s consolidation of privacy policies makes for great, sensational headlines, the reality is that their is no material change in how Google addresses information privacy.  For Google Apps for Business, for Education, and for Government customers, there is no change what so ever.

Cumulus Global Partners with 4th Bin Partner for Integrated e-Waste Solutions

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Boston, MA – January 25, 2011 – Cumulus Global and 4th Bin jointly announced a new partnership designed to offer businesses, non-profits, schools, and local governments fully integrated e-waste solutions.  Through the partnership, Cumulus Global will offer its cloud-bound customers discounted, ecologically sound, e-waste recycling services for their retiring hardware and electronics.  Cumulus Global will help 4th Bin clients avoid e-Waste hazards by helping them move to cloud computing solutions, such as Google Apps and online backup services.

“Many organizations hesitate to dispose of e-waste out of concern for the legal and ecological issues and the cost,” noted Allen Falcon, CEO of Cumulus Global.  “Partnering with 4th Bin lets us help our customers solve their e-waste dilemma.”
Based on New York City, 4th Bin provides door-to-door collection and recycling services in the metropolitan New York area and can arrange e-waste collection and recycling services throughout North America.

“4th Bin is committed to reducing e-waste throughout the technology life cycle,” added John Kirsch, Partner at 4th Bin.  “Our joint effort with Cumulus Global will help companies dispose of their current e-waste and avoid creating more in the future.”

As a cloud solutions provider, Cumulus Global does more than replace servers with cloud-based solutions.  A sound cloud computing strategy reduces the need for support servers, backup equipment, and networking gear.  Moving to cloud computing has a ripple effect that includes less equipment, reduced HVAC requirements, and reduced power consumption.

Cloud computing providers, like Google, are significantly more efficient than most in-house computer rooms and data centers.

About Cumulus Global
Cumulus Global (https://www.cumulusglobal.com) helps small and mid-size businesses, non-profits, governments, and educational institutions thrive by delivering cloud computing solutions.  Serving clients from 1 to more than 1000 employees across numerous industries, we align technology with our clients’ goals, objectives, and bottom lines. We leverage our expertise, vendor relationships, and a diversified range of best-of-breed cloud services to create custom solutions with tangible value.

About 4th Bin
After seeing how much electronic waste (e-waste) is irresponsibly discarded, and knowing the City of New York will institute mandatory responsible disposal of e-waste, a team of IT professionals found a solution to this mounting problem and launched 4th Bin (http://www.4thbin.com). The company specializes in e-waste collection and recycling and is the only service in the city to do so.  Since the company began in fall of 2010, it has collected, recycled, or environmentally and ethically disposed of over 900,000lbs of e-waste from offices, schools, hospitals, factories, and residences in New York City. For the processing of e-waste, 4th Bin works exclusively with e-Stewards Certified recyclers (http://www.e-stewards.org) who have been qualified as upholding the highest standard of environmental and social responsibility. The 4th Bin is the only company in New York City picking up electronic waste from local businesses and residents. The 4th Bin’s door-to-door e-waste recycling solution is convenient, simple and inexpensive. Dedicated to educating businesses and consumers about the hazards of electronic waste and providing a simple and inexpensive means of rescue and disposal, the 4th Bin believes in the reduce, reuse, recycle philosophy. Not only do we ethically and responsibly recycle or reuse all equipment we collect, the 4th Bin is also dedicated to giving back to our local community through partnerships and events.

Tuesday Take-Away: File Service Strategies with Google Docs

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As more of our current and future customers move to the cloud, they have greater interest in moving beyond email, calendars, and chat.  More organizations see cloud file services as a way to improve access to information while simplifying IT infrastructure and lowering costs.  These organizations are right on the mark!

For those running Google Apps for Business, Education, or Government, the Google Docs service is a great foundation from which to build an integrated file service.  Here are some considerations and strategies.

Central Ownership

Every user has the ability to use Google Docs to store and share information, and to create a hierarchy of collections (just like folders) to organize and manage files.  When building a file service using Google Docs, you may want to consider central ownership of data that would normally be housed on shared space on a file server.

Central Ownership …

  • Puts all of the “file server” data under “Collections Shared with Me” in all users’ Google Docs screen, providing a consistent interface and experience.
  • Gives administrators control over permissions.
  • Avoids underlying document ownership issues.
  • Provides a central account for managing the amount of storage needed.
  • Further simplifies backup/recovery.

To setup central ownership of your file service, you will need to purchase or dedicate one account as the “file service” account.

Desktop Integration

While Google Docs is pretty good as a productivity suite, many of your users may want or need to continue using legacy desktop solutions.  The good news: you can store any file type in Google Docs; the bad news: opening up a browser to upload files is an intrusive extra step.

Fortunately, you can choose from several inexpensive third party solutions that provide desktop access to Google Docs.  When working with clients to pick the solution, we look to see if they need drive letter access (DLA) service and/or access via Network Places from Windows desktops and/or desktop drive access from Macs.  The solution we recommend will result from these needs and from the amount of local drive space available to cache online data.

Local Cache / Offline Access

By building a solution with a local cache, you can provide users with robust offline access to documents.  Additionally, a local cache lets desktop applications save locally, as they are designed to do, with the files synchronizing to Google Docs in the background.

Learn More

If you want to learn more about building a file server around Google Docs, please contact us directly, visit our web site, or join us for one of our upcoming events.


Friday Thought: Roads Paved with Good Intentions

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We have all hear the proverb about roads paved with good intentions.  With all of the media attention on SOPA (Stop Online Piracy Act) and PIPA (Protect IP Act) this week, it appears that we may have a well-needed detour.

While the media is portraying the SOPA/PIPA battle and the site blackout protests as a battle between big Hollywood and big Silicon Valley.  The reality is that SOPA and PIPA are bad for businesses and for small businesses in particular.

The intention behind SOPA and PIPA is good — stop online piracy of copywrited materials.  And one could argue that the current process of requesting the removal of individual items is not sufficient.  But SOPA and PIPA go too far in the other direction.

SOPA and PIPA give content holders, and the US Government, the right to shutdown entire sites and domains if they feel the site is improperly using intellectual property.  The act also forces sites that provide hosting and storage for others to monitor content and prevent illegal use.  Sounds like a good idea, but …

  • SOPA and PIPA allow sites to be shutdown without due process, forcing an accused site to prove its innocence.
  • Holding Google accountable for others’ YouTube content is like holding Verizon accountable for what you say over the phone.  It’s absurd.
  • Forcing hosting and cloud services to monitor and enforce will dramatically increase the cost of basic Internet services — from web hosting to email to file services.
  • Services you use could be shut down due to the actions of others, and you will have no recourse.
  • While the intention is to stop the big IP pirates, the laws apply to everyone.  Your web site could be shutdown if somebody violates a copyright when posting a comment on your blog.
  • The acts lack adequate protection from false accusations — unethical competitors can disrupt your business and bog you down in legal issues.

Beyond some of the big issues, both SOPA and PIPA present unnecessary risks to small and mid-size businesses.  Join us in opposing bad legislation, even if the intention is good.

 

 

Tuesday Take-Away: New Google Apps Admin Features

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One of the common criticisms of cloud solutions and Google Apps is the lack of administrative capabilities.  For the most part, this criticism is unfounded as many of these capabilities are no longer needed when you are free from managing the hardware and network resources behind your applications.

Beyond the so-called “paradigm-shift”, Google is aggressively adding administrative capabilities.  Some of the new features include:

  • Restrict users ability to download “native”/legacy (non-Google) format files, such as .doc, .ppt, and .pdf files.
  • Allow delegated administrators to wipe mobile devices
  • Allowing delegated administrators to use non-primary domains
  • Expanded reporting and administrative APIs
  • Expanded Mobile Management, including:
    • Granular policies: Configure mobile settings at the organizational unit level
    • Device activation: Control what devices can connect to your users’ Google Apps data
    • Device console: View all mobile devices in your domain connecting with Google Sync or Android Sync


CumuluSuite for Libraries Launches with More Features and Savings

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In a move designed to help public libraries address increasing dependence on technology in the face of shrinking budgets, Cumulus Global today launched CumuluSuite for Libraries, an E-Rate eligible, integrated email and collaboration solution designed to lower costs and improve communications and collaboration. Based on Google Apps for Government or Business, CumuluSuite for Libraries includes enhanced administration tools, premium support services, and options for data backup and email archive/discovery services. 

“We understand that libraries are struggling with limited budgets at the same time they are looking to benefit from new technologies”, stated Allen Falcon, CEO of Cumulus Global. “We offer libraries options that simplify their IT infrastructure, enhance capabilities, and lower both direct and indirect costs.”

With  the CumuluSuite for Libraries Basic package Libraries get the email, calendar, document collaboration, intranet, and video services of Google Apps bundled with unlimited support for their IT team.  For libraries required to retain emails under public records laws or policies other packages provide for compliant archiving and e-discovery services, as well as backup services for content in Google Apps and social media sites. Tier 2 end user support is optional with all bundles.

“The options help libraries pick a solution that meets their needs and budget”, added Falcon. “Libraries can select the services they need and deploy them without investing in capital equipment and software.  Libraries can also decide if they need the Business or Government editions of Google Apps.”

The window for libraries to apply for fiscal year 2012 E-Rate funding through the Universal Service Administration Company Schools and Libraries program (www.usac.org/sl) opened on January 9th and closes in March. Through the program, libraries may be eligible for discounts and reimbursements of 40% or more. Information about CumuluSuite for Libraries and package options is available at www.cumulusglobal.com/libraries.

About Cumulus Global
Cumulus Global, formerly Horizon Info Services, helps small and mid-size businesses, non-profits, governments, and educational institutions thrive by delivering cloud computing solutions. Serving clients from 1 to more than 1000 employees across numerous industries, we align technology with our clients’ goals, objectives, and bottom lines. We leverage our expertise, vendor relationships, and a diversified range of best-of-breed cloud services to create custom solutions with tangible value.

Cumulus Global is a member of the American Library Association.