Work Life Post COVID-19 Will be Different

As reported by the Boston Business Journal, a recent survey conducted by the Massachusetts Competitive Partnership, with help form several regional business groups, found that businesses are projecting that 47% of employees will continue to work completely or partially from home post-Covid. If this is the case, the number of remote workers will jump 2 1/2 times from the pre-Covid rate of 18%.

While this survey’s focus was looking at the potential impact on the commercial real estate market in the metro Boston area, we can expect these results to be somewhat similar for metropolitan areas across the country.

A significant, permanent shift in the percentage of remote workers will impact how businesses operate.

To adapt, you will want to eliminate issues that are “inconveniences” when temporary, but should not be allowed to hurt productivity or efficiency in the long term. Some of the changes we have seen and helped businesses deploy include:

  • Changing your infrastructure (and using cloud services) to provide users with secure, direct access to applications and files, eliminating the need for remote desktop or VPN connections to on-premise networks and systems
  • Expanding your use of social communication tools, like Google Chat and Microsoft Teams, to enable the casual and incidental conversations that occur in office
  • Incrementally automating common tasks and work flows to simplify and monitor processes
  • Giving your staff the ability to manage inbound and outbound calls through the company’s voice service, ensuring
    • Call flows, through ACD and IVR menus, work properly
    • Team members can transfer calls to others
    • Staff do not need to use personal phone numbers and voicemail
  • Ensuring your calling groups, like those for help desks, function well regardless of a person’s location
  • Updating threat protections for users, data, and applications outside your physical offices.
  • Selecting video conferencing services that are secure and that provide your team with useful features and controls, such as:
    • Controlled and secure access
    • Ability to share desktops, windows, and browser tabs
    • Privacy tools, such as alternate backgrounds
    • Captioning and transcription capture

As many of these improvements can be accomplished with the tools and systems you already have in place, the cost to ensure productivity is manageable.

Complete this form for a free, no-obligation assessment, or contact us to schedule an introductory call with one of our Cloud Advisors.

Helpful Hint: Modern Preview in Google Drive


In the beginning, seeing a preview of documents in Google Drive meant clicking an link and waiting for a new browser window or browser tab to open up.  Your preview would appear, if the file type was compatible, surrounded by all the menu bars and trappings of a Google Doc screen.

All that is changing.Google Drive Preview

Google is rolling out a new preview for files in Google Drive, starting now.

Google Drive will let you quickly preview more than 30 file types and quickly flip between files until you find the one you want.  You’ll see the new preview automatically if you open a photo, video, or PDF. To see a preview of a Google document, right-click on the file name and select “preview.”

Once the preview window is open, you can …

  • Click on the arrows on either side to flip to other files.
  • Watch video files or scroll through multi-page documents.
  • Select and copy text from the preview — even for a PDF or Microsoft Word document
  • Use the zoom buttons to see a file in more detail.

Each file preview also gives you one-click access to share, download, print or open a file for editing. 

The Video Service in Google Apps

OK, it is not really new.  But, major changes are in the works.   By the end of this year, Google Video for Business will be shut down with companies’ videos and the service capabilities moving to Google Drive.

Google Drive has many advantages over Google Video for Business. including:

  • Uploading and streaming HD quality video
  • Captions/subtitles in over 100 languages, and multiple tracks for each language
  • The ability to embed a video on any page
  • Advanced sharing controls, including the ability to prevent viewers from downloading the video
  • SSL streaming for secure watching of videos
  • User comments on the video page
  • API access to manage videos

Migrated Google Video for Business video files will not count against the user’s Google Drive storage quota (new videos will), and all links to them will be automatically redirected to Google Drive.  As the migration happens, videos will be stored in a folder named “Google Video for Business.”

Best Practices

While migrated videos will not count towards Drive storage quotas, future videos will.   Uploaded videos go through the same processing and compression as they did with the Video for Business service (a 30 minute video we uploaded uses only 28K), organizations that heavily use video may want to setup an additional user account to serve as the owner of videos.  By creating a central account, managing additional storage, when needed, becomes easier.

More Information

For more information, feel free to contact us.  Google has also published a nice help article on the subject.


Upload Larger Files to Google Video

If you have Google Gears installed locally on your system, you can now upload video files up to 16GB in size to Google Video.  By raising the limit, Google Apps users can now share and manage longer videos within their organizations.

Click here to learn more about this feature for Education and Premier Editions