Posts

Service Update: Vault Former Employee End of Life – Aug. 15, 2022

Cumulus Global 15 Years of ServiceService Update: Vault Former Employee End of Life: VFE Licenses will no longer be available as of January 15, 2023.

As previously announced by Google, free Vault Former Employee (VFE) licenses will no longer be available as of January 15, 2023. To maintain data for past employees, these licenses will transition to Archive User Licenses with compatible Google Workspace subscriptions.  This transition impacts fees beginning in January 2023.

Background

With the launch of Google Workspace, VFE license were replaced by Archive User Licenses.  Existing VFE customers with free licenses were grandfathered.  Google’s original plan to phase our VFE licenses by the end of January 2021 were delayed.  Google recently announced a definitive timeline.  Cumulus Global has also sent informational emails to all of our clients with VFE licenses.

To prevent a loss of data, you should plan your transition to Google Workspace Archive User Licensing (AUL).  Note that AUL is a paid service running with monthly per user fees of $4 to $7.

Impact

If you take no action, you will either:

  1. Lose access to the VFE accounts and data; or
  2. Transition from a free service to the paid AUL service.

Archive User Licenses are not available with G Suite. Therefore, you must transition to Google Workspace to use AULs. 

The cost of AULs varies based on your Google Workspace subscription:

  • Google Workspace Business
    • Plus: $4/user/month
  • Google Workspace Enterprise
    • Standard: $5/user/month
    • Plus: $7/user/month

Note that AULs are NOT available with other Google Workspace licenses.

Action Plan

We will help you with the following steps:

  1. Decide if you need (or want) to continue keeping accounts for past employees.  If so, for how long will you keep the data and how many accounts do you need to license?
    1. Remove accounts no longer needed
    2. Export accounts to preserve data, as appropriate
  2. Assess your current G Suite or Google Workspace subscription for licensing and compatibility
    1. Plan your transition to Google Workspace if you are currently on G Suite Basic, Business, or Enterprise
    2. If you are on Google Workspace, determine if you need to upgrade licenses for AUL compatibility
    3. Confirm that your VFE licenses are now a free trial of Archive User Licenses and the trial end date
    4. Understand the impact on your monthly or annual costs
    5. Determine if you are eligible for transition incentive discounts
  3. Transition, as needed, to Google Workspace before your AUL Trial End Date.

Financial Impact

  • In addition to the per user fees for the Archive User Licenses themselves, you may need to upgrade your Google Workspace subscription to ensure access to AUL services.
  • For existing customers, Cumulus Global will begin invoicing for Archive User Licenses in January.  For those on an annual agreement, the fees will be prorated accordingly.

Please contact us by email, via our website, or by scheduling time directly with one of our Cloud advisors, with any questions or concerns regarding this Service Update covering Vault Former Employee end of life.

Service Update: Client Information Update – July 6, 2022

Cumulus Global 15 Years of ServiceService UpdateAs part of our commitment to provide industry-leading services, we are launching a project to verify and update our client information.

Beginning this month, we will be contacting all of our clients to confirm and update their company information.  Our goal is to ensure that we have current and correct information about your business and the people.

Why are we undertaking this effort?

  • We want to ensure that authorized persons are requesting service changes or actions:
    • We are not always notified when somebody leaves your business or when roles and responsibilities change
    • To help ensure your security, we will limit security change requests to specific individuals
    • We want to ensure that only authorized persons can commit your business to new services that will increase your costs
  • We want to avoid any unnecessary delays in shipping, billing, or processing payments

Company and Contact Info

At the company level, we will be confirming and/or updating:

  • Your primary, billing, and shipping addresses, if different
  • The person(s) responsible and contact information for billing and payments
  • Business level contacts responsible for accepting proposals and approving contracts and contract changes
  • Technical and administrative contacts and their service authorization levels

Authorization Levels

We will be asking you to identity contacts and the authorization levels.  These levels determine their ability to request services and make changes to your account and services.

  • Admin
    • Open service tickets for problems on behalf of users or the IT team
    • Request administrative actions that do not change security settings or permissions
    • Request changes or removal of users and groups
    • Schedule service requests for end users (with Premium Service)
  • Super Admin
    • Admin, plus
    • Request new user accounts
    • Request changes in security settings within client policies
    • Identify and authorized Admins
    • Co-manage service changes and/or deployment/migration projects
  • Business Admin
    • Admin and Super Admin, plus
    • Identify and authorized Super Admins
    • Sign quote, proposals, or contracts that add, modify, remove services

The Process

Over the next several weeks, expect or receive an email message from a member of “Data Heroes” team.  The message will include a linked or attached spreadsheet with the current information we have for the account.  Following the directions provided, you can update, remove, and add information. Follow the simple steps to return the spreadsheet to the team.  Our team will update your company and contact information as needed in our financial and operational systems, and will follow up if they have any specific questions.

Please contact us by email, via our website, or by scheduling time directly with one of our Cloud advisors, with any questions or concerns regarding this service update.

Service Update: Google Workspace Transition Update – June 30, 2022

Google WorkspaceService Update: As part of the transition from G Suite to Google Workspace, Google began rolling out service changes to both the Google Workspace and G Suite platforms.

Please contact us by email, via our website, or by scheduling time directly with one of our Cloud advisors, with any questions or concerns.

Additional Storage

You can no longer add additional storage to G Suite Basic or to Google Workspace Business Starter licenses. This change impacts both managed and personal storage. Existing added storage will remain in place and functional.  You cannot, however, adjust the amount of existing additional storage to a user account. Nor can you add any additional storage to accounts approaching the 30GB limit.

If you need additional storage for users, the preferred action is to transition to Google Workspace Business Standard, which includes 2TB per user of storage that is pooled and available to all users accounts.

By default, Google will move your entire domain (all users) to Google Workspace Business Standard. Your standard license fees will double from $6 per user per month ($72/year) to $12 per user per month ($144/year). We can assist in arranging discounts to help mitigate your cost increase if you transition before your renewal period (annual commitments) or Google’s automated transition (month-to-month customers).

Depending on your number of user licenses, you may be able to split licensing between Google Workspace Business Starter and Standard subscriptions, limiting the more expensive licensing to only those users with a need for more than 30GB of storage.

Automatic Transitions

We have been discussing the transition from G Suite to Google Workspace and providing updates since November of 2020.  Google is now working to finish the transition process.

Google is automatically transitioning month-to-month customers to Google Workspace.  Your account administrators will receive notice 60 days in advance of the transition.  Google will transition all of your users based on storage, features, and security settings in use.  By default, all users will transition to the highest license level needed by any user within your domain.  These changes will increase your license costs; for many these increases will be significant.

You may be able mitigate costs by  splitting licenses within the Business and Enterprise tiers. Eligibility is based on your number of users and utilization.

We can also work to obtain discounts related to your transition.

For us to help, we need to begin your transition before Google initiates your automatic transition process.

Please contact us by email, via our website, or by scheduling time directly with one of our Cloud advisors, with any questions or concerns regarding this service update.