Posts

Microsoft 365 Enhances Meetings and the User Experience

One of the benefits of Cloud is the ability to add features and capabilities without complex, technical rollouts.  To enhance collaboration, communications, and the user experience, Microsoft is adding features to Microsoft 365.  Here are a few new features you should know about.

PowerPoint Live in Microsoft Teams

Enhance your ability to present and collaborate in Teams meetings.  In addition to a robust presenter view and tools, PowerPoint Live supports co-presenters with seamless transitions.

Customize how your video feed and content appear to your audience, including the ability for the audience to see you in front of your presentation. Create interactive presentations with hyperlinks and videos. Interactive presentations improve attention and allow attendees to move at their own pace.

Learn more …

Microsoft Whiteboard in Teams Meetings

Sometimes a picture is worth a thousand words. Participants in your Teams meetings can collaborate on a shared digital canvas with Whiteboard. Whiteboard integration in Microsoft Teams meetings is powered by Whiteboard for the web. Participants of Teams meetings collaborate with text, graphics, notes, videos, and other content.

Learn more …

Microsoft Viva Insights

Microsoft Viva Insights provides personalized recommendations to change how you work to do your best work. Get insights to build better work habits. Improve follow-through on commitments made to collaborators. Protect your focus time for uninterrupted, individual work. Insights summarize your Microsoft 365 data – data that you already have access to – about emails, meetings, calls, and chats.

Insights for individuals are completely personal and private. Personal insights are for your eyes only; neither your manager nor system administrators can see them.

Larger File Size Upload Limits

Gain more flexibility with 250 GB file size support.  Optimized file upload performance helps reduce upload times for files moving into SharePoint, Teams, and OneDrive.

Insights to Improve Your User Experience

Microsoft Productivity Score can help you improve your user experience with better endpoint boot times, app reliability, networking, and Microsoft 365 Apps health.

To learn more about these new features, to arrange an immersive, hands-on, demo experience, or to discuss how Microsoft 365 might help you achieve your business goals, contact us and schedule a complimentary Cloud Advisor Session.

5 Tools for Remote Team Success

One of the challenges we face with nearly everybody working remotely or from home, is how to manage teams.  In particular, customer-facing teams and teams whose members normally work together in person require more adaptation.  here are

Managed Live Chat for Web Sites

If done well, Live Chat on your web site improves your ability to engage and service your current and prospective customers. In addition to providing real-time connections to site visitors, robust live chat systems let you classify operators, message between operators, and hand off responsibility for chats. Leveraging live chat, your customer facing teams — sales and service — can work more effectively and with greater coordination.  Contact us to discuss how we can broker tools like Olark, and get you up, running, and trained quickly.

Managed Shared Inboxes for G Suite

Customer facing teams often share an inbox to managing incoming messages.  When the team is remote, tracking who is responsible for each email thread becomes even more difficult.  Tools like Hiver let you manage, route, and track shared inbox messages across your teams.  Contact us for more info and check out this webcast and demo.

Team Planning Tools

Tracking tasks, projects, and dependencies among teams requires some organization.  In Office 365, the Planner app provides a simple format for tracking team members, assigned tasks, and basic dependencies.  As part of the Office 365 suite, Planner integrates with users’ inboxes and calendars, and with personal and shared storage.  Planner can also be added to Teams channels as a Tab.

In the G Suite environment, we recommend Hive as an affordable, easy to use, planning and task management tool.  It is similar in functionality to Planner and other tools, like Trello, and integrates well with your G Suite identity, Drive, and more.

Contact us for help and guidance getting your project tools in place.

Bookings in MS Office 365

Designed for use by appointment-based businesses, Bookings is an Office 365 app that lets individuals schedule appointments themselves.  Customers can select the time, a particular person, or the first available when scheduling. You control available times, available staff, and appointment defaults. If you are reaching out to your customers, Bookings is way to speed up the appointment setting process.

Intranet Sites

With teams working remotely, access to files on in-house services may be limited, difficult, or slow.  Remote access tools like desktop sharing and VPNs add complexity and increase users’ frustration.  Moving files into Intranet sites can provide fast, secure, reliable access.

    • In G Suite, you can turn Drive folders and hierarchies into Intranets in a matter of minutes with OverDRIVE.  The software lets you create and manage web sites quickly and efficiently, using Drive as the content repository.
    • In Office 365, Sharepoint sites provide an easy mechanism to share files and other content relevant to teams.  You can connect Sharepoint to Teams and Groups, giving users secure access to files and resources vai the methods easiest for them.

As you assess your operations and your needs, we are here to help.  Please contact us for a Cloud Advisor Session.  Our assessment and recommendations are free and without obligation.

Collaborative Inbox – A Solution You Want

You have a team:  maybe they provide customer support, maybe they process applications, maybe they sell.

You want your team to share an inbox — an email identity — BUT you want and need more than a distribution list.

You want your team to …

  • Track their work process
  • Know which messages have been answered or processed
  • Know that duplicate message do not trigger duplicate work
  • Have defined roles and responsibilities
  • Be able to filter and delegate work appropriately

What you want is finally here:  Google Groups Collaborative Inbox.

The 2 minute video provides a great overview.  Contact us for more info or for help getting started.