Posts

Modern Workplace: Benefits and Challenges

The modern workplace brings together teams, information, and processes to empower our teams and enable our businesses. Powered by cloud, getting the most out of our systems requires more than simply moving from one system to another. Managing adoption, ensuring users understand how to use tools effectively, increases individual and team productivity and efficiency.

5 Benefits

Most of our businesses realize benefits when we create our modern workplace.

1 Faster and more reliable communication
The modern workplace improves our ability to communicate. Beyond fast Internet connections, the integration of voice, messaging, audio/video conferencing, file sharing, real-time collaboration, and other tools lets us work together and share information in the ways that work best for us. Secure access from virtually anywhere enables us to work where we are most productive.

2 Enhanced efficiency and productivity
The modern workplace ushers in efficiency and productivity in many ways. Automating tasks and workflows, improved access to files and information, and embedded AI help users complete work more effectively.

3 Lower costs; Higher profits
Technology-driven increases in efficiency and productivity decrease operating costs. Reduced travel, faster time to market, quicker customer response times, and faster and more effective decision-making all result from the reliability, mobility, and productivity of a modern workplace.  These benefits save time and money, and drive revenue and profits.

4 Greater transparency and interconnected operations
You can replace complex, bureaucratic processes when you match access to data and information with updated processes that take advantage of integrated, secure applications, tools, and services. Whether simple file sharing or ensuring you have one record of customer information across your systems, the modern workplace helps connect, streamline, and simplify.

5 Improved security
Modern workplaces are more secure. Integrated, layered security is embedded into the architecture of cloud services, designed and built to meet your security and data privacy needs. Beyond the traditional focus of protecting physical computers in specific locations, security for the modern workplace protects the systems, networks, applications, data, and processes. You also protect your people with identity and access management that removes the physical boundaries of security.

3 Challenges

Moving to a modern workplace, like any, change comes with challenges.

Resistance to Change
Even when they understand the objectives and benefits, some members of your team will hesitate to embrace change. Helping team members understand how the changes will benefit them individually —  how it will enable them succeed — improves buy-in and acceptance. Offering tools to help them learn and apply new features and capabilities supports their personal growth and overall adoption of new apps, tools, and processes.

Inadequate Training
Turning on a new app, tool, or process is not enough. “One and Done” sessions are not effective.  To fully benefit from your modern workplace investments, your team needs to understand your apps and tools as they use them. Individuals retain and apply learning best when they have time to use what they have learned. Adoption plans that provide training and support relevant to a person’s role and responsibility in small, manageable doses, over time are most effective.

Mismatched Technology
Technology for the sake of technology leads to disaster. Picking the best technology that is not the best fit creates problems. Start your selection process by defining your business goals and objectives. Identify the types of technologies you need and want to support your objectives. Then select the specific technologies that match your prioritized needs and wants.

Your Next Steps

Email us or complete our contact form to discuss how your modern workplace can help your business thrive and grow.

Exchange Server Zero-Day Threat

On March 3, 2021, Microsoft issued an emergency Microsoft Exchange Server patch alert for multiple zero-day vulnerabilities that are being exploited by a nation-state affiliated group. The order impacts on-premise Exchange Servers 2010, 2013, 2016, and 2019. Older editions are past end of life and do not receive security updates. Microsoft highly recommends that you take immediate action to apply the patches for any on-premises Exchange deployments. The first priority is servers which are accessible from the Internet (e.g., servers publishing Outlook on the web/OWA and ECP).

To patch these vulnerabilities, you should move to the latest Exchange Cumulative Updates, followed by the relevant security updates on each server.

The vulnerabilities and risk do not exist for any version of Microsoft Exchange Online. The risk does not impact any version of Microsoft 365 or Microsoft Office 365.

As discussed in past posts, one of the benefits of cloud-based solutions is the integrated management of the environment. You are not depending on how well your IT provider of staff keep up with maintaining your systems and your security updates. Moving your infrastructure to the cloud shifts the burden of maintenance and operations, letting your team focus on activities that help your run and grow your business.

Want to learn more, contact us and schedule a complimentary Cloud Advisor session.

4 Pillars for Integrated Security

All of us have data and services in the cloud and on-site. Whether we have local servers or just our laptops, securing your business means an integrated security strategy. These 4 pillars for integrated security create a foundation that can be applied and adapted for your business.

4 Pillars for Integrated Security

1Identity and Access Management (IAM)

IAM protects users’ identities and controls access to valuable resources based on user roles and responsibilities, risk levels, and regulatory (or policy) requirements. IAM solutions are often a collection of logins, each with their own requirements and processes, such as multi-factor authentication.  Integrated IAM solutions simplify the user experience, improve security, and lower hard and soft costs.

2Advanced Threat Protection (ATP)

ATP protects against advanced threats and, if done well, helps you recovery quickly when attacked.  ATP is more than “next gen” email protection.  ATP applies to threats from infected websites and human behavior exploits. Integrating ATP into your security architecture helps prevent increasingly sophisticated attacks from succeeding.

3Information Protection (IP)

Information Protection shares the same acronym, IP, as intellectual property.  This fits well as Information Protection ensures your documents, emails, and other communications are seen only by those authorized to do so. IP uses encryption, advanced access controls, recipient validation, and other services to manage data visibility. Integrated Information Protection is key to security hybrid cloud/on-site environments effectively.

4Security Management

Security Management gives you visibility and control over your security tools, processes, and activities. As part of an integrated security architecture, Security Management empowers you to assess risk and compliance, manage services, and respond effectively.

Make it Happen

How do you know if your security architecture is up to stuff?  Do you have opportunities to simplify security for your team?  To save money?  Here is a roadmap.

ASSESS

Assess your current security architecture against your regulatory, industry, and business requirements. Ensure you have the necessary components, policies, and procedures. Assess the “user experience” and look for ways to simplify. If security is a burden, users will finds ways to sidestep the protections.

PLAN

Plan you updated security integration. Understand the impact on your systems, and your people, and how you will make the changes. Communicate your needs and plans, as communications is key to success.

EXECUTE

Make the changes.  Too often, needed solutions get delayed or dropped as other issues arise.

Next Step

Security, Privacy, and Compliance is a cornerstone of what we do. Contact us to speak with a Cloud Advisor; we are here to help.

Passwords – 3 Fails and 3 Wins

Data protection iconBad passwords are the cause for over 80% of cyber security incidents.

Bad passwords are bad for business.  ID Agent, a leading provider of Dark Web ID monitoring and protection services, recently surveyed over 2 billion passwords to find the worst problems and mistakes. The research boiled down the least secure passwords into three groups.

  1. Team Pride: Using your favorite team or team slogan is risky. This information about you is often easily found on social media.
  2. Rock and Roll: Your music preferences are also likely visible to the world on social media and in streaming services. As these services may or may not be secure, band names, song titles, and artists are high risk passwords.
  3. Heroes: Heroes are weak and vulnerable when they are part of your password. Our favorite hero — fictional or not — is easily discoverable and exploitable.

Bad password habits can lead to Dark Web exposure. Here are 3 ways to protect yourself.

Communicate and Educate: Consistently communicate with your team about cyber risks and the need for good password habits. Educate and guide your team to reinforce behaviors.

  • Discourage reuse, sequential, iterated, recycled, or simple passwords.
  • Encourage use of secure, company-approved, password vaults.
  • Solve access problems to prevent the need for sharing passwords for convenience.
  • Increase phishing training to avoid password compromises.

Prevent & Protect: One of the best ways to prevent breaches due to compromised passwords is to add multi-factor authentication (MFA) for every user.

  • Weak user-made passwords are stronger with a second identifier.
  • Stolen/compromised passwords are much harder to use with MFA in place.
  • MFA is a compliance tool with HIPAA, PCD-DSS, SJIC, and other industry and legal regulations.
  • Identifiers and tokens can be delivered via phone, app, or fob.

Other prevention and protection strategies include: advanced threat protection, encryption of data at rest and in motion, permissions management, and dark web monitoring.  Dark Web monitoring lets you know when personal or company data is circulating, even if you have not had a breach. Third-party partner and service breaches put your systems and data at risk. As such, you should:

  • Monitor the Dark Web for lists of you company’s potentially compromised passwords and available personally identifiable information (PII).
  • Spot compromised passwords that employees may be reusing on our systems.
  • Find password and credential threats quickly, to mitigate them faster.

Respond and Recover: Even with protections in place, cyber attacks can succeed.  Whether a data breach, denial of service attack, or ransomware, be prepared to respond and recover. You want and need to get your business up and running as quickly as possible.

  • Backup all company data, on premise and in the cloud, so that you can recover corrupted files quickly.
  • Have business continuity solutions in place for critical systems and applications, so that you can be up and running in minutes or hours, rather than days or weeks.

Your Next Step

CPR With “CPR” in mind, learn how Cumulus Global can help you minimize your risks and maximize your recovery to ensure your business continues to run smoothly.

Schedule a complimentary cloud advisor appointment to learn more.

Work Life Post COVID-19 Will be Different

As reported by the Boston Business Journal, a recent survey conducted by the Massachusetts Competitive Partnership, with help form several regional business groups, found that businesses are projecting that 47% of employees will continue to work completely or partially from home post-Covid. If this is the case, the number of remote workers will jump 2 1/2 times from the pre-Covid rate of 18%.

While this survey’s focus was looking at the potential impact on the commercial real estate market in the metro Boston area, we can expect these results to be somewhat similar for metropolitan areas across the country.

A significant, permanent shift in the percentage of remote workers will impact how businesses operate.

To adapt, you will want to eliminate issues that are “inconveniences” when temporary, but should not be allowed to hurt productivity or efficiency in the long term. Some of the changes we have seen and helped businesses deploy include:

  • Changing your infrastructure (and using cloud services) to provide users with secure, direct access to applications and files, eliminating the need for remote desktop or VPN connections to on-premise networks and systems
  • Expanding your use of social communication tools, like Google Chat and Microsoft Teams, to enable the casual and incidental conversations that occur in office
  • Incrementally automating common tasks and work flows to simplify and monitor processes
  • Giving your staff the ability to manage inbound and outbound calls through the company’s voice service, ensuring
    • Call flows, through ACD and IVR menus, work properly
    • Team members can transfer calls to others
    • Staff do not need to use personal phone numbers and voicemail
  • Ensuring your calling groups, like those for help desks, function well regardless of a person’s location
  • Updating threat protections for users, data, and applications outside your physical offices.
  • Selecting video conferencing services that are secure and that provide your team with useful features and controls, such as:
    • Controlled and secure access
    • Ability to share desktops, windows, and browser tabs
    • Privacy tools, such as alternate backgrounds
    • Captioning and transcription capture

As many of these improvements can be accomplished with the tools and systems you already have in place, the cost to ensure productivity is manageable.


Complete this form for a free, no-obligation assessment, or contact us to schedule an introductory call with one of our Cloud Advisors.

The Opening Dilemma

Without a consistent national strategy and leadership, decisions on how to open are economy are left to state and local leaders.  While very few states have me the limited criteria published by the CDC, states are proceeding and are in various phases of re-opening. At the same time, we have failed to contain COVID-19 at the national level. We are not facing a second wave, as the first wave is not over. We see progress in former hot spots, while other areas are seeing record-setting spikes in cases and hospitalizations.

The challenge we face as business owners is how to adapt.

It is one thing to be closed or limited in operations and then re-open.  It is a whole different scenario if we continue to see slow downs, halts, and backtracking.  None of the CARES Act or other relief packages account for businesses need to scale back or close a second time (or third time, or more). Recalling employees only to furlough them again is a damaging cycle. It is hard to plan if you are unsure how you will be able to operate next month or next quarter.

When will this end?

COVID-19 will be behind us when we have a vaccine that is proven to be safe and effective. We will not know this until months after large percentages of the population have been vaccinated, possibly 12 to 24 months from now.  Until then, expect the need for remote work, extra safety precautions, changes to business conditions, and starts/stops with re-opening.

Near Term Flexibility / Long Term Plan

The best advice we have heard, and shared, is to be flexible in the short term while planning for your long term.  In the short term:

  • Understand the phases, guidance, and rules at the local and state level for your business. These may differ for each of your business locations.
  • Understand the phases, guidance, and rules facing your customers.  This is harder to track and manage, but possible if you ask your customers for this information when you engage with them. Doing so will identify issues and help you overcome obstacles.
  • Do not rely solely on local guidance and rules. Unfortunately, re-opening guidance and restrictions have become politicized.  While relying on local rules may provide legal cover, doing so may harm your business if employees or customers get sick.
  • Expect the uncertainty to continue. We scrambled to adjust to closing and continue to scramble as reopening rules come into play and change. Many of the adjustments we made were fine as stop-gap measures.  Now is the time to step back and formalize the changes.  Make sure that your policies and procedures are accurate and up to date. Make sure users are working on company systems and not “shadow IT” services. Make sure your data is on company systems and properly protected.
  • Consider making temporary changes permanent, at least in part.  Many of us realize that more jobs can be done remotely, and done well, than previously thought.  You can take advantage of this long-term in several ways, including reducing the size of your physical offices, recruiting outside of your immediate geographic locations, and offering staff more flexibility.  Doing so can strategically lower costs and improve productivity.

If you want to discuss your near-term or long-term plans, please contact us. We are offering free and discounted services to help you ensure your next steps carry you forward.


 

5 Ideas for Successful Remote Shopping and Customer Pickup Services

As more areas of the country move into Phase 1 of re-opening the economy, you may be able to offer remote shopping and curbside (no contact) pickup.  While you may already have a way to hold items for pickup by customers, moving completely to the “take out” model of business requires you to make changes and scale your processes.  Here are 5 ideas to improve your customer experience:

1. Accept Online and Advance Payments

Customers paying online or by phone before coming for their pickup dramatically reduces the in-person interaction needed to complete the sale. This is safe for your employees and your customers.

  • Adding a shopping cart experience to your website is not a simple process; check with your web developer and verify they have the experience to create a secure, easy to use flow for your customers.
  • If adding a shopping cart experience to your website is not feasible in the short term, you have alternatives:
    • Check with your current card processing service; many offer payment portals that can work well in this situation.
    • Spin up a separate online store using a turnkey solution, like Shopify, to which you can upload inventory and product information
    • Create an online payment account via services like PayPal or Venmo (make sure you have or create a company-specific account)
  • Remember that you must still comply with PCI regulations.  Make sure employees know that when taking credit card information, they should not write down or otherwise record the information expect to put it into the POS or card processing systems.

2. Offer Video Shopping Appointments

Allow customers to schedule video shopping appointments, during with a member of your staff can walk the store and help your customers pick out items.

  • Use a secure video meeting tool. If you use Microsoft Office 365 or G Suite, you already have access to video meetings via Microsoft Teams and Google Meet, respectively. Employees should NOT be using personal accounts, email addresses, or phone numbers to setup or run these sessions.
  • Roll out a scheduling tool that lets customers pick from preset, available times.  Bookings is a free tool included with MS Office 365.  Tools like Calendly integrate with both G Suite and Office 365 services.
  • Get a few tripods with phone/tablet holders.  This will allow a single employee to manage the camera while displaying merchandise. It also makes for a “steady” shot and better shopping experience.

3. Live Chat with Customers

Give your customers an easy way to get in touch with you once they are on your website.

  • Live chat is an inexpensive way for customers to communicate with your team.
  • Most live chat solutions allow your staff to answer questions and transfer the conversation.  Staff working from home can cover the live chat service and answer most customer questions. The chat can be transferred to in-store staff as needed.

4. Create a “Service Desk” for Customer Questions

Going beyond live chat, let your customers interact with you however they want, when they want.  At the same time, you can enable staff working from home to support the team working in-store.

  • Setup a cloud-based service desk phone system that allows multiple team members to answer calls, text messages, and voice messages.
    • Employees sign in as ‘agents’ and can indicate when they are available / not available to answer calls.
    • The system will route calls to an available ‘agent’ in a round robin basis or other priority that you configure.
    • Using a “soft phone” application, your employees access the system via computer or mobile device; their personal phone numbers and information remain private.
  • Setup a shared inbox to allow your staff to respond to, and manage, email communications.
    • More than a distribution list, a managed shared inbox lets your team assign emails and discussion threads to employees and track their work and progress.
    • Using the shared inbox, employees’ personal information and individual work emails remain private.
    • Employees can connect/disconnect to the service as needed to cover shifts

5. Measure Customer Satisfaction

Follow up every sale with a thank you email and solicit customer feedback.

  • Cloud-based customer satisfaction (CSAT) tools let you embed one-click feedback questions into your email templates. These often use familiar green, yellow, and red icons to indicate satisfaction levels.
  • CSAT tools can also solicit comments. These comments can be used to identify and resolve customer issues, as well as generate testimonials for your web site and marketing efforts.
  • More advanced CSAT tools can also ask a “Net Promoter Score” question, so you can measure how many of your customers would recommend your business to others.

A Final Note: As you implement these (or other) ideas, procedures, and technologies, remember to take care of your “back office” and employees. Initiating or improving your customer pickup services means new and changed processes. You may also decide to change roles. For example, some stores dedicate one team member per shift to process online payments as a way of managing access to the tools and information.  Take the time to train your staff and make sure they are comfortable with the changes.  Also, solicit their feedback and ideas. They probably have suggestions that will help you impress your customers.


Please contact us for a free Response and Recovery Assessment. We are happy to discuss ideas and solutions, and to assist with getting the technologies and training in place.


 

Ensure Your Team is Working from Home Safely

(Published 4/21/20)


The rush to get your employees setup and working from home is over; now is the time to take a step back and make sure your team is working effectively and that you are protecting your data and that of your customers.

Here is a simple checklist:

Give Employees Business Software

If you have MS Office licensed through an Office 365 subscription, you have the ability to install each user’s license on multiple computers and devices. Use this licensing to make sure your team does not run into version compatibility issues.  If you have an Office 365 subscription, you can also ensure employees are logged into your domain/tenant and files are automatically backed up to OneDrive or SharePoint file systems.

Give Employees Endpoint Protection

If employees are using home computers for work, the non-work activity on that machine poses a malware and ransomware risk to your business.  Even if your employee has a consumer antivirus tool in place, you should layer next-gen, advanced threat protection.  Solutions like Webroot are designed to coexist with local protections. The solution also gives you control over the security footprint of machines accessing your systems and data.

Give Employees Web Filtering / DNS Protection

Between 20% and 35% of malware attacks originate from infected websites and DNS attacks.  Adding web filtering/DNS protection allows your employees and their families to safely surf without putting your business at risk.

Properly Configure Desktop File Sync Utilities

Whether using Office 365 or G Suite, enabling a desktop sync tool gives your employees seamless access to your cloud-based files. Rather than syncing, configure the agent to serve as a mapping tool. Files cache locally while in use for performance; data remains securely in your cloud; users have easy and familiar access.

Put a Policy in Place

Make sure you have an appropriate policy in place, to protect your employees and your business. We are sharing a simple draft policy you can use and adapt to your needs.

Protect Yourself from Personal Devices

(Published 4/12/20 – Get our Sample Policy)


For many businesses, employees are working from home for the first time. Given the rush to change how our businesses operate, many of those employees will be using home computers or personal devices.  While enabling companies to continue operating, doing so can place your business, data, customers, and employees at risk.

If you do not already have a policy in place, we have published a sample policy covering employee use of personal computers and devices. The policy, intended to augment your existing company policies (such as appropriate use), covers Company and Employee responsibilities.  Since you may need to install software and utilities on the device to ensure compatibility, secure access to your systems, and compliance with your data privacy and protection requirements, the policy strives to create a balance that ensure employees will not lose personal data or use of the device for personal reasons.

You can access the Sample Policy here, free of charge. Please review the policy with your HR and IT resources and modify it as necessary for your business.

As noted in the policy, you should expect to provision current versions of software and the necessary data protection tools. For example:

  • Most Office 365 licenses allow you to install the desktop software on up to 5 computers and 5 tablets/smartphones for each user.  These rights mean that you can provide employees with the same software on their home computers as they use in the office. Doing so improves productivity.
  • Employees may have antivirus protection software installed, which may or may not be current or sufficient for your needs.  You may want, or need to layer on advanced threat endpoint protection software that will not interfere with existing tools, such as Webroot.
  • Employees likely do not have dns/web protection services installed.  As the computer is used for personal activities, adding web protections can prevent web-based malware from impacting your data and business.

Please contact us for a complimentary Cloud Advisor session.  Without obligation, we can discuss your needs, discuss how to best protect your data/business, and recommend affordable solutions to consider.

Zoom Privacy Policy is a Risk

Updated 4/05/20

Updates:

  • 4/05/20: Zoom posted an updated Privacy Policy, back dated to 3/29/2020.  This policy clarifies Zoom’s actions and intents and changes some terms and conditions, indicating that Zoom is now doing the right thing with your personal data.  Zoom has also expanded users’ ability to use passwords and waiting rooms to control meeting access.  We still recommend reviewing the policy and using the “do not sell” process.  We also recommend using conferencing systems within your productivity suite, Office 365 or G Suite, as these are secure and integrate with your email, calendar, and file services.
  • 4/01/20: MIT Tech Review summarizes the security issues with Zoom, including information about a Class Action Lawsuit.
  • 3/31/20: Vice.com reports that Zoom is leaking personal emails and photos to strangers.
  • 3/31/20: The Intercept reports that Zoom is not using End to End Encryption as claimed in their marketing materials and user interface. 
  • 3/31/20: New York Times reports that Zoom, the videoconferencing app whose traffic has surged, is under scrutiny by the New York attorney general’s office for its data privacy and security practices.
  • 3/30/20: FBI Warns of Teleconferencing and Online Classroom Hijacking During COVID-19 Pandemic

On March 18, 2020, the Zoom.us posted changes to its privacy policy that impact all users, even those without accounts attending meetings as guests.  This change follows a dramatic increase in Zoom users (and stock price), as Zoom has been offering its services for free to many businesses and schools.

Under this version of the Zoom’s privacy policy, Zoom is collecting more information, in our assessment, than is necessary to provide users with the service. Zoom also acknowledges providing this information to third parties. The information Zoom is collecting includes, but is not limited to:

  • Name, physical address, and other similar personally identifying information
  • Information about your job, such as your title and employer
  • Your Facebook profile information (when you use Facebook to log-in to Zoom or to create a Zoom)
  • General information about your product and service preferences (including software installed and/or in use on your computer)
  • Information about your device

Per Zoom’s policy, downloading and using the Zoom app provides Zoom with consent to share any personal information they collect with third parties.

In reference to the use of third party services, the policy states

“We use these tools to help us improve your advertising experience (such as serving advertisements on our behalf across the Internet, serving personalized ads on our website, and providing analytics services).”

In other words, Zoom may use the personal information of any person using their services to market to that person across their use of the Internet.

Additionally, we do not see any effort by Zoom to determine the age of individuals using the service, so they are likely collecting and using the personal information of children.

Vice.com is reporting that Zoom’s iOS app sends data to Facebook even if you do not have a Facebook account.

Impact

Our current assessment of the impact is as follows:

  • Data collection is based on the way each meeting participant enters the meeting.  Even if the organizer is on a paid and secure business or education edition, meeting attendees using the free client or entering as a guest are subject to dating mining and sharing.
  • For businesses and schools, some of the data Zoom collects and shares is prohibited under the Children’s Online Privacy Protection Act (COPPA).
  • For schools and libraries, not using the K12 version of Zoom for faculty and students may result in violations of the Children’s Internet Protection Act (CIPA)
  • Zoom does provide a means for users to instruct Zoom to “Do not Sell” their personal information. This help with California Consumer Privacy Act (“CCPA”) and  EU’s General Data Protection Regulation (“GDPR”) compliance.  It may not be practical to advise all meeting attendees of this option.

In short, Zoom’s privacy policy may conflict with your business’ privacy policy and how you manage and respect your customers and their data. The policy may also create regulatory and legal issues.

Recommendations

If you organization uses G Suite or Microsoft Office 365, you already have the ability to securely conduct audio and video conferencing with services that do not mine and share attendee data.

  • G Suite
    • Hangouts Meet (the new service) is secure and HIPAA compliant.  Individuals outside your organization can join via shared URL, without providing personal information. Through June 2020, Google has enabled all G Suite users to conduct meetings with up to 250 participants and provided organizers with the ability to record meetings. Participants can mute their own audio/video and can present to the meeting. Meeting include dial-in numbers and pins to allow access from phones.
    • Participants can join via web browser or use the free iOS and Adroid Apps.
    • Traditional Hangouts and Chat, while not HIPAA compliant, are still secure and work within organizations and with guests.
  • Office 365
    • Teams (and formerly Skype for Business) is a secure video/audio conferencing service with screen sharing, waiting rooms, and other helpful features.  As with all of Office 365, Teams can be deployed to meet HIPAA compliance. Teams does not collect and share personal information.
    • Teams, by default is device-to-device conferencing.  You can add the ability for individuals to connect by phone for a small monthly fee for each meeting organizer that needs this function.
    • Participants can join via web browser, or use the free apps for Windows, Mac, iOS, and Android.

Before adding another service or tool for audio/video conferencing, take full advantage of the services you have. Contact us if you need help with user training and support.

If you are not using G Suite or Office 365, several communications and conferencing services are offering secure, free access for up to 90 days.  These include, but are not limited to, Dialpad, UberConference, Ring Central, and Cisco WebEx. Please contact us for help selecting and deploying the right service for you and your teams.

 

library

Make it Work: The Future of Collaboration and Productivity

Make it WorkeBook | Source: Google

Many of the technologies , trends , and cultural norms that will shape tomorrow’s workplaces are already transforming forward thinking organizations around the world. In other words , the future of work is here it’s just not evenly distributed.

This report identifies three important and impactful changes businesses  can make to catch up with competitors that are already working in the  future:

  • Give people the tools to save time and work faster
  • Empower people to access knowledge and share ideas
  • Let people work how they want: flexibly and collaboratively

Armed with these three strategies , businesses can improve productivity and encourage innovation while better  meeting the needs of their customers and their employees now and in the decade (or more) ahead.

Please confirm the information, below, to view and download the ebook



Unblocking Workplace Collaboration

Unblocking Workplace CollaborationeBook | Source: Microsoft

A lack of workplace collaboration – a work environment that doesn’t encourage teamwork – is one of the top 5 reasons people quit their jobs.

Today’s workforce is more collaborative than ever. Unfortunately, though, many modern workplaces lack the tools to make collaboration efficient, effective, and enjoyable.

The solution lies in building workplace collaboration. Strategically break down collaboration blockers so that teams can work together with ease. To accomplish that, business are turning to  collaboration suites that allow employees to communicate and share through a single platform.

This eBook explores 5 collaboration blocks that likely impact your business and outlines solutions, featuring the capabilities and features of Office 365 and Microsoft 365.

Please confirm the information, below, to view and download the ebook



Google Workspace Migration Guide

Google Workspace Migration GuideeBook | Source: Google

Whatever your business’s reasons for considering a switch in collaboration tools — a merger or acquisition, the desire to become a  more collaborative, innovative and transparent organization, or simply a  technology audit — change can provoke anxiety and disruption, even  when it is for the better.

What are your goals, and what makes one technology solution the best fit?

Here are some insights that can help facilitate a smooth transition to new workplace productivity tools at all stages — with specifics on Google Workspace — from decision to preparation to deployment to upkeep.

Please confirm the information, below, to view and download the ebook



Six Types of Remote Workers and How to Support Them

Six Types of Remote WorkerseBook | Source: Microsoft

Great teams build great companies. And remote workers will be part of your team.

How do you best use technology to keep your employees and business as efficient as possible? Understand the six types of remote workers who impact your team and

  • Evaluate their technical needs
  • Assess their remote work styles
  • Help them simplify and enhance their work, across devices

Solutions like Microsoft 365 Business and Office 365 Business Premium bring new levels of productivity to your business.

Please confirm the information, below, to view and download the ebook



The Ultimate Meeting Guide

Ultimate Meeting GuideeBook | Source: Microsoft

Do you want, or need, better meetings?

Meetings remain an essential part of doing business as they ensure your teams stay on the same page with the information they need to get things done.

Unfortunately, meetings get a bad rap for taking up time and resources — ultimately costing your business. Many businesses experience a sizable gap between the increasing number of meetings and the value derived from the time spent in these meetings.

What can you do? The simple answer for better meetings is to:

  • Conduct simple, direct meetings
  • Focus on clear action items
  • Ensure time spent feels convenient and useful for your employees.

Please confirm the information, below, to view and download the ebook



Google Workspace Encryption

Google Workspace EncryptionWhitepaper | Source: Google

Security is a key consideration for organizations that choose Google Workspace.

Google works hard to protect your data — whether it’s traveling over the Internet, moving between our data centers or stored on our servers. A central part of Google’s comprehensive security strategy is encryption, which helps prevent  information from being accessed in the event that it falls into the wrong hands.

This paper describes Google’s approach to encryption and how it keeps your sensitive information safe.

Please confirm the information, below, to view and download the eBook.



Google Security Whitepaper

Google SecurityWhitepaper | Source: Google

Traditionally, organizations have looked to the public cloud for cost savings, or to augment private data center capacity. However, organizations are now primarily looking to the public cloud for security, realizing that providers can invest more in people and processes to deliver secure infrastructure.

As a cloud pioneer, Google fully understands the security implications of the cloud model. Our cloud services are designed to deliver better security than many  traditional on-premises solutions. We make security a priority to protect our own  operations, but because Google runs on the same infrastructure that we make  available to our customers, your organization can directly benefit from these  protections.

Please confirm the information, below, to view and download the eBook.



Securing Your Digital Transformation

eBook | Source: Cumulus Global

Integrated security underpins the success of any digital transformation effort. You need a safe environment for your business to operate and for your team to collaborate. Unfortunately, the same cloud services that enable transformation make security more challenging. With an integrated approach, however, appropriate security is attainable, effective, and within your budget.

This eBook discusses the four pillars of integrated security — Identity and Access Management, Threat Protection, Information Production, and Security Management. It does so in the context of Microsoft’s integrated security ecosystem — Platform, Intelligence, and Partners.

Please confirm the information, below, to view and download the ebook



Simplify Security with Microsoft

Infographic Source: Microsoft

Greater security at lower cost with the expertise and power of Microsoft Security solutions.

Please confirm the information, below, to view and download the infographic.



Webcasts

Next Normal: Apps & Servers

3T@3 Webcast Series: Tuesday, Mar 16th at 3:00 PM

COVID-19 and the events of the past year have, and continue, to change the way we run our businesses.  While some of these changes are temporary, many will become part of our next normal. For many of us, these changes came in a scramble to work from home.

What IT changes best position your business for the future?

This month’s 3T@3 Webcast, is the second in our “Next Normal” series looking at how we adapt, prepare, and respond to economic, social, and business changes.  

With “Apps and Systems”, we explore how your team accesses the applications, systems, and data they need to succeed, whether in the office or working remotely. We will compare the pros and cons of on-site systems, hosted servers, and cloud solutions with respect to performance, availability, reliability, and security. In doing so, we will discuss options and roadmaps for modernizing your apps and systems infrastructure. 

Watch the recording on-demand



Data Protection & Security