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Cloud Management

Security Drives Need for Cloud Management

Cloud ManagementIn a recently published report, one of Forrester Research’s five key cloud predictions for 2020 is that cloud management providers will tackle cloud security.  With the Capital One breach, the first major breach in a public cloud, the industry has a new focus on security public cloud services. Small and midsize businesses (SMBs) are more likely to use public cloud services over specialty providers and private clouds. As such, SMBs need to focus on cloud management.

Effective cloud management can prevent holes in your security protections and save you money.

Cloud management, as a practice, formalizes access, licensing, usage, security, and spending for your cloud services. Instead of focusing on each cloud application or service independently, Cloud Management as a practice oversees and manages the big picture.

Seven key components of Cloud Management are:

  1. Document which cloud services are needed and used based on each person’s role within the organization
  2. Based on need, determine the level of access for each person/group based on their roles and responsibilities
  3. Understand and document subscription and licensing rules for each service, to ensure you can optimize subscriptions and spend
  4. Create standardized on-boarding work flows to ensure new employees and those changing roles are
    • Provided access to only the cloud services they need
    • Are assigned appropriate access to features, functionality, and data within each system
    • Access to data is consistent across cloud services
  5. Create standardized off-boarding work flows to ensure:
    • All cloud services accounts are deactivated, preventing orphan accounts from being left open
    • Data within each cloud service is archived or transferred to other user(s), preventing data loss
    • Cloud subscriptions/licenses are modified to prevent unnecessary costs
  6. Track licensing and subscriptions to:
    • Adjust your subscriptions to match your need, as allowed by each cloud service
    • Identify and remove unused licenses
    • Understand and manage your spending
  7. Actively search for, identify, and manage use of unauthorized cloud services to:
    • Minimize or eliminate “Shadow IT” risks with respect to security, data loss, and compliance
    • Identify and move users from duplicate services to authorized services
    • Provide training on authorized apps and services, preventing the need to use other services
    • Identify cloud services needed or wanted by staff, but not yet available through and authorized app or service

By applying the basic tenants of cloud management you can reduce your security risks, optimize your services and licensing, and better manage your spend.


Cumulus Global offers Cloud Management tools and services.  Contact us for a free, no obligation Cloud Advisor session to learn more.


 

Pioneer 250

Recognition for Excellence in Managed IT Services Drives New Direction for Cumulus Global

Pioneer 250Westborough, MA, November 5, 2019 – When CRN®, a brand of The Channel Company, named Cumulus Global to its 2019 Managed Service Provider (MSP) 500 list back in February 2019 in the Pioneer 250 category, Cumulus Global accepted the recognition as a challenge. While appreciative of the inclusion on the annual list of North American solution providers with innovative approaches to managed services for the SMB market, the team at Cumulus Global recognizes that this is just the beginning.

“In February, we were recognized for our innovative shift in focus towards business outcomes,” noted Cumulus Global CEO Allen Falcon. “This early recognition validates our view that managed cloud services and emerging cloud-enabled technologies are powerful tools only when they are used to support desired business goals and objectives.”

Managed service providers are integral to the success of businesses. As a managed cloud service provider, Cumulus Global helps businesses implement and operate complex technologies while staying within budgets and keeping focus on their core business. 

“Capable MSPs enable companies to take their cloud computing to the next level, streamline spending, effectively allocate limited resources and navigate the vast field of available technologies,” said Bob Skelley, CEO of The Channel Company. “The companies on CRN’s 2019 MSP 500 list stand out for their innovative services, excellence in adapting to customers’ changing needs and demonstrated ability to help businesses get the most out of their IT investments.” 

Embracing the challenge, Cumulus Global has launched a series of new and expanded services that empower individuals and enable organizations to do more. 

“We are excited to help our clients overcome challenges, advance business objectives, and simplify IT,” stated Falcon. “By getting more value from cloud forward solutions and emerging technologies, our clients gain more value from their current systems and new solutions.”

The MSP500 list is published in the February 2019 issue of CRN and is available online at www.CRN.com/msp500

Quickbooks

The QuickBooks Hosting Challenge

QuickbooksQuickBooks is the leading accounting package for small business. And yet, many businesses cannot run QuickBooks Online, the Software-as-a-Service (SaaS) version. Whether the online versions lack industry-specific features you need, or you have integrated third party tools/add-ons, staying with an on-premise version of QuickBooks remains the best solution for your business.

As you move to the cloud, hosting your QuickBooks Pro, Premier, or Enterprise system makes sense. You keep the version of QuickBooks you need and improve accessibility, reliability, security, and resiliency from system failures and disasters.

In general, we find two levels of common QuickBooks hosting options. Looking at these services more closely, we find these services often fail to meet basic needs without expensive upgrades.  Fortunately, we have a third option designed to deliver the business value you need and want.

Basic

Basic QuickBooks hosting services run between $27 and $30 per user per month, with you purchasing and providing the QuickBooks license key. These services start with 1 GB of storage with fees for added storage that add-up quickly. Adding storage you need for reports, exports, etc., can easily increase the cost to the $75-$90 per user per month range. More importantly, your instance of QuickBooks is running on shared servers and on a shared network. As such, you have greater risk for performance issues, security breaches, and outages. In this type of multi-tenant environment, the actions of other can impact your business. These services offer backup, usually once per day with a fixed retention period of 7, 14, 30, or 90 days, depending on the service.

Better

The better QuickBooks hosting services cost between $49 and $60 per user per month, with you purchasing and providing the QuickBooks license key.  These services also start with 1 GB of storage with fees that add up when you need more space. Typical fees quickly creep up to the $95 to $120 per user per month range.  The main difference is that these services generally run your version of QuickBooks on a dedicated server, but still run on a shared network. While this does reduce the chance of interference from other tenants, this model still has your service running in the same security envelope as other companies. You still have a risk. Like the basic services, you have a once per day backup with a fixed retention period that varies with each service provider.

Best

The best solution for hosting QuickBooks will use your license of QuickBooks in the following environment:

  • Dedicated server
  • Private network
  • A usable amount of storage included (100 GB or more)
  • Flexible backup schedules and retention plans
  • Easy access from desktops, laptops, tablets, and smartphones
  • Access to Excel (MS Office) in the hosted environment

We this type of setup, you are more secure, will have better performance, and greater reliability.

The good news is that we can build you this type of environment at a cost comparable to other services, and we can integrate your QuickBooks environment with your Office 365 or G Suite service.


If you are interested in learning more about QuickBooks hosting options, please contact us for a free Cloud Advisor session.


 

Pumpkin Spice Brake Pads

Pumpkin Spice Cloud Solutions

Pumpkin Spice Brake PadsIt doesn’t just happen. It seems to become a bigger and bigger thing over time. More feel like they are missing out. More try to join in. Many see an opportunity and try to ride the perceived popularity. And many get turned off because of personal taste or even just to buck the trend.

Such is the tangential arc of fads and trends. And, unfortunately, such is the way many small and midsize businesses approach the cloud. 

There is little doubt that Cloud Computing is a trend that is quickly evolving into a “real thing” with staying power. Many “experts” insist it is the “thing to do”. And while we do not disagree with these experts — we do believe that cloud is the best strategic and tactical direction for most (not all!) businesses — approaching cloud as a trend in which we need to participate is the wrong approach. SMBs that get caught up in the “trend” will miss the long term opportunities and will do more harm than good.

Small and Midsize Businesses are Different!

Much of the hype around “Digital Transformation”, machine learning, augmented reality, and artificial intelligence focuses on the enterprise. Yes, these capabilities will make it to SMBs and cloud will help accelerate the availability and adoption. SMBs, however, do not generally have the resources to run DevOps teams and rebuild or build custom applications.  SMBs rely much more heavily on SaaS and packaged solutions.

For SMBs the challenge is to pick the application or system that fills the need, and integrate that application or system into the overall ecosystem. Microsoft, Google, Salesforce.com, and others are creating ecosystems that foster integration within the ecosystem, but offer less support for solutions outside the multi-vendor boundaries they create.

A Cloud Forward Approach

Given this reality, a forward-looking approach is critical to your cloud success.  Your IT should clearly help you achieve your business goals and objectives. Your goals and objectives are forward looking, so too should be your IT and cloud decisions. For many SMBs, the first major decision is which cloud, and the initial focus is on productivity.  Do you go Office 365 and build your ecosystem around Microsoft 365 and Azure?  Do you deploy G Suite and look to deploy apps and systems Google Cloud Platform? Are you using Salesforce.com and will you limit yourself to solutions on the force.com platform? Are you looking at services or solutions that run on Amazon Web Services, and if so, how do those fit in?

Cloud Forward starts by asking the question “Which Cloud?”.  To answer, we map business goals and objectives into technology-driven objectives that, in turn, guide your decisions. Knowing that “cloud” is not simply “what we have running someplace else”, we actively assess other factors that should guide your decision — the structure of your information, your company structure, the culture your have or want, your existing applications and systems, industry-specific solutions, mobile and remote work, and more. We look ask uses about their preferences and what tools they feel make them most productive. And, we look at the near-term and long-term integration required to create a holistic solution.

Without a comprehensive assessment and understanding, your cloud solution will behave like a fad — a trend that fades.  By looking Cloud Forward, you can avoid the hype and fluff. You will focus on substance and will realize tangible results.


Contact us for more information or a complementary Cloud Advisor Session. For a customized Which Cloud Analysis and Recommendation, please complete our Which Cloud Survey. We are waiving the $895 fee through the end of 2017.